Razer 15 (2018 Advanced) Camera Not Working | Razer Insider

Razer 15 (2018 Advanced) Camera Not Working

  • 19 October 2019
  • 1 reply
  • 466 views

I need the community's help!
Razer 15 (2018 Advanced) was working fine until the camera stopped functioning. I can't say for sure if the problem is of the USB and/or Camera. They both occurred at the same time, I believe them to be connected issues.

Error Codes:
Device manager Unknown USB Device (Device Descriptor Request Failed)
Camera App (Default Windows 10) 0xA00F4244 <nocamerasareattached>

Solutions I have tried:
Windows Update Version 1903 (OS build 18362.418)
Razer Bios Update RazerUpdater_v1.1.1.0_C1-BIOSv0107
Intel Drivers Update October 18, 2019 @ 16:25
Nvidia Drives Update Version 436.48 Release Date: 10/01/2019
Uninstall/Reboot
Changing Permissions
Resetting App data
Checking Windows Security


I will attach 1 image of the Device manager from earlier this year and from now. You can see that the camera is no longer there and now there is a USB error.

Past/Old Device Manager



Current Device Manager



I have spoken to many Razer Support agents (lvl3) about this and we still can't come to a solution.

Please help me.

-T3CHN0MANC3R

Do you also have this problem?


This topic has been closed for comments

1 Reply

Userlevel 6
Hi there! Please PM me the case number. I'll take a look.