Razer 17 Pro Black screen after 2004 Windows 10 update | Razer Insider

Razer 17 Pro Black screen after 2004 Windows 10 update

  • 23 September 2020
  • 77 replies
  • 16 views
DrLakis
Hello,
After updating Windows 10 2004 version, it started to have a black screen. It still works (eg: if connected to a projector by HDMI).

Model:
Razer Blade 17 Pro
2080 MaxQ
RZ09-03148

The drivers are updated.
I already read some previous forums and tried to install the BIOS 1.04. Although since is for different models (RZ-09 03295 and RZ-09 03297), I cannot install the BIOS and the problem remains. Is there any BIOS update for my model? Any suggestions?
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77 Replies

C
I have the same issue, requires me to do a hard reset every time, just to get it to work, its an annoyance.
T
Same issue here, Razer Blade 17 Pro 2080 MaxQ. Only solution has been to select "NVIDIA Optimus" in Synapse which limits display to 60Hz and negates the best aspects of the laptop. Please help.
L
Same happened after updated to the newest Nvidia driver this morning to my Pro late 2019. Only solution is set GPU mode to "NVIDIA Optimus" in bios.

Actually, i just got the RBPro back from RMA as i have BSOD in windows while i perform a bios update from 1.03 to 1.04 from this link http://drivers.razersupport.com//index.php?_m=downloads&_a=viewdownload&downloaditemid=3911&nav=0,350,920,926. And the RBPro I got back after RMA is still 1.03, i am so scare to perform bios update now.
J
I have exactly the same model and exactly the same problem as everyone!
This is my model:

Razer Blade 17 Pro
2080 MaxQ
RZ09-03148

Its been like this for a few days now, since i did some updates on the system. Its very annoying! I read in some forums that updating the BIOS resolves the issue, so I updated the BIOS to version 1.04 using the available updater on the razer support that corresponds to my model number. And still nothing has changed. Only the backlight of the screen turns on. I contacted razer-support through the chat, they didnt help much, they told me i should send it back for repairs since warranty is still available. But there must be some sort of solution to this. I really hope this will be fixed asap...
R
I have the same issue and the same exact laptop as OP. My HDMI works when I connect it to my LG OLED CX...and I was wondering why there was an issue with playing at 120hz. Was trying to set up FF14 and it only displayed properly at 60hz.

Also, the display on my laptop is black/off. I've tried to start it with the HDMI unplugged, and it does the windows hello, but stay black/off until I plug the TV to the HDMI. Checking display settings doesn't even recognize my laptop screen. This sucks.

I'm going to see if I can uninstall the windows update or revert back to the previous nvidia driver. The laptop and TV via HDMI was working perfectly before I updated. But I'm not sure which update messed it up. Either the windows 10, 2004 did or the latest graphics driver.

**UPDATE**:
Hi everyone...I went ahead and uninstalled the windows 10, 2004 update. My screen is working again. For me, the same setup as the OP (RBP 17 4k 120hz -2019) I followed these instruction here: https://pureinfotech.com/uninstall-windows-10-2004-2020-update/

I was also able to run the latest drivers for my 2080 Max Q (456.38)

I hope this helps everyone get to a stable set up. Really disappointed with Windows about that "update" that came from....Windows. SMH. Going to be a bit more picky when it comes from them for now on.

Good luck everyone. Especially the 2020 RBP people. Hopefully this works too.

Oh...and I didn't have to change my GPU to Optimus
R
I also have to sign my name to this issue.

RBP 17 4k 120 (2020)
Issue started when I updated my video card drivers from the August rendition to the Sept 17 one. Blank screen after starting the update.
Recovered the system.
Tried a BIOS update from 1.00 to 1.04. Same issue, recovered again.
Updated the system to newest Windows update. Tried the drivers again, same issue.
Recovered the system AGAIN.
I've since left the drivers on 442.53 and have had no issues since, but I'd really like to be on the most recent drivers.

UPDATE: 456.02 (Aug 17, 2020) still works fine on my Blade, just updated from 442.53 to 456.02 with no issues. Must be specific to 456.38.
J
So basically all we can do, other than wait until there are new windows updates/patches or new driver versions that solve this problem, is:
Change GPU mode to "NVIDIA Optimus" either in the BIOS or inside Synapse, which limits your refresh rate to 60Hz and therefore sucks very bad (but still better that screen off)
Or to revert the video card drivers to older versions (like for example 442.53)
Is there any way Razer gets notified about this being a problem, so that they can work on a solution???
J
Perfect, thank you rhino8785,
I will do the same as you until they release a new version and hopefully the problem won't persist anymore with that one.
The problem lies in the new driver version then.
Thank you!
R
Hi everyone...I went ahead and uninstalled the windows 10, 2004 update. My screen is working again. For me, the same setup as the OP (RBP 17 4k 120hz -2019) I followed these instruction here: https://pureinfotech.com/uninstall-windows-10-2004-2020-update/

I was also able to run the latest drivers for my 2080 Max Q (456.38)

I hope this helps everyone get to a stable set up. Really disappointed with Windows about that "update" that came from....Windows. SMH. Going to be a bit more picky when it comes from them for now on.

Good luck everyone. Especially the 2020 RBP people. Hopefully this works too.
Razer.Speedcr0ss
Userlevel 7
rhino8785
I also have to sign my name to this issue.

RBP 17 4k 120 (2020)
Issue started when I updated my video card drivers from the August rendition to the Sept 17 one. Blank screen after starting the update.
Recovered the system.
Tried a BIOS update from 1.00 to 1.04. Same issue, recovered again.
Updated the system to newest Windows update. Tried the drivers again, same issue.
Recovered the system AGAIN.
I've since left the drivers on 442.53 and have had no issues since, but I'd really like to be on the most recent drivers.

UPDATE: 456.02 (Aug 17, 2020) still works fine on my Blade, just updated from 442.53 to 456.02 with no issues. Must be specific to 456.38.


Hey everyone! Thanks for posting your Razer Blade Pro 17 2020's concern here. The team was able to replicate the issue on the NVIDIA RTX 2080 Max-Q graphics driver version 456.38 and currently doing an investigation. In the meantime, if you get the black screen issue and unable to turn the display back on, please perform the following:

1. Connect the laptop to an external monitor, go to the NVIDIA website, and download and install the previous version 456.02.
2. You can also connect the laptop to an external display, and go to Razer Synapse 3.0 > System > Performance and select "NVIDIA@Optimus", then restart your computer.

Feel free to update this thread or submit a case to our Support Team should you need additional assistance. You can also send me a PM.
B
Hi I have the RTX2070MAXQ version and a similar issue, see my post below. Will this work for me as well?

Has anyone had this issue, when my brand new 1 week old Blade Pro 17 is set to dedicated GPU only in Synapse the screen will not turn on unless the power cable is plugged in. The laptop is on but the screen is black, if I plug the cable in the screen turns on. If I set it back to Nvidia Optimus in Synapse the screen works without being plugged in to power.

I have contacted support but so far the suggestions of creating a new power plan, removing ACPI Compliant drivers and updating the GPU and Intel drivers have not worked.
Razer.Speedcr0ss
Userlevel 7
bestAshGrey354
Hi I have the RTX2070MAXQ version and a similar issue, see my post below. Will this work for me as well?

Has anyone had this issue, when my brand new 1 week old Blade Pro 17 is set to dedicated GPU only in Synapse the screen will not turn on unless the power cable is plugged in. The laptop is on but the screen is black, if I plug the cable in the screen turns on. If I set it back to Nvidia Optimus in Synapse the screen works without being plugged in to power.

I have contacted support but so far the suggestions of creating a new power plan, removing ACPI Compliant drivers and updating the GPU and Intel drivers have not worked.


Thanks for sharing your laptop's behavior on this thread. I'll ensure to cascade this to the team. I've replied to your PM too. Let's continue from there.

Hey everyone! Please update your NVIDIA graphics driver to version 456.55. Also, ensure that your BIOS and EC firmware are updated. Please monitor the laptop's display issue within 24 hours and update this thread. I'll wait for your follow-up.
G
On my Razer Blade Pro 17 2020 Everytime i load a game into fullscreen i get a blackscreen and have to hard shut off.Also to add some times when i turn the laptop on it will black screen. Ive factory reset and reinstalled all my drivers and nothing has worked.even when i went back to previus windows update before 2004 still doesnt work.
Razer.Speedcr0ss
Userlevel 7
greattodayTuftsBlue578
On my Razer Blade Pro 17 2020 Everytime i load a game into fullscreen i get a blackscreen and have to hard shut off.Also to add some times when i turn the laptop on it will black screen. Ive factory reset and reinstalled all my drivers and nothing has worked.even when i went back to previus windows update before 2004 still doesnt work.


I see. What's your NVIDIA graphics version? Please check the steps below:

a. Press Windows+R on your keyboard. Type in DXDIAG into the run command text box and hit OK.
b. Then click on YES.
c. Click on the Display 2 tab and look for the Nvidia version on the right side

If it's on 456.55 already, please uninstall and reinstall the NVIDIA display driver while logged in to safe mode. Please check bpvarsity's workaround on this thread. Let me know if it helps.

Should the issue persists, submit a case to our Support Team by clicking this link or send me a PM.
S
Userlevel 3
I have precisely the same issue, running latest everything (Bios, Windows, EC, NVidia drivers etc). When will Razer fix this?!
B
ashleyhall
I have precisely the same issue, running latest everything (Bios, Windows, EC, NVidia drivers etc). When will Razer fix this?!


Have you tried using older Nvida Driver 452.06? That driver seems to work for now. Not a long term fix but works for me for now..
S
Userlevel 3
bestAshGrey354
Have you tried using older Nvida Driver 452.06? That driver seems to work for now. Not a long term fix but works for me for now..


I'll give that a try now, what about the latest 'Studio REady' driver, any better?
B
ashleyhall
I'll give that a try now, what about the latest 'Studio REady' driver, any better?

Hey, I am using the studio driver but 452.06 I tried all the other drivers both GeForce and studio none worked.. Only the 452.06 either GeForce or Studio works
Razer.Speedcr0ss
Userlevel 7
Hey bestAshGrey354! Thanks for helping ashleyhall out. Please be aware that the team is still investigating this display behavior. I suggest sticking with NVIDIA graphics driver version 452.06 for now. Feel free to update this thread.
B
Hey @Razer.SpeedCr0ss , No problem, glad I could help out. Thank you for your help with this issue, really appreciated.
Will stick 452.06 for sure as it works for now and have video to edit.
Have a super day.
Razer.Speedcr0ss
Userlevel 7
bestAshGrey354
Hey @Razer.SpeedCr0ss , No problem, glad I could help out. Thank you for your help with this issue, really appreciated.
Will stick 452.06 for sure as it works for now and have video to edit.
Have a super day.


You're welcome. I'm also waiting for the team's advice/updates. Have a great day. Cheers!
F
Same black screen issue on Razer 17 Pro late 2019.
V
yup same issue and same model as above comment .only difference is that after updating my bios to 1.40 i was able to update windows without have the black screen issue but i still cant pass NVidia driver 452.06 or my computer will go into black screen when playing COD or when it falls asleep.
H
I have 1.4BIOS and NVidia driver 452.06 and windows 10 2004 version and still have the black screen problem after waking up computer from sleep. Tried workaround with hibernating and still get issue. Not sure what to do next.
E
Using my RBP 17 2020 on RTX 2080 super same issue here. Just downloaded Geforce Experience from NVIDIA and updated the new graphics driver and black screen lol

I will try the solutions posted here but hey can you fix this asap please razer?
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