Razer 7.1 Surround Sound Dissaperaring | Razer Insider

Razer 7.1 Surround Sound Dissaperaring

S
Hello! Ive had rhe RAZER KRAKEN lite Headset for a while now and always used the 7.1 surroundsound, but yesterday the surround sound dissapeared from the playback device selection, I tried reinstalling and when it cam to selecting the 7.1 surround sound on the razer app, it wasn't there, im really confused. Whjy has thishappend and how do i get my surround sound back?!?!



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8 Replies

E
I have the same problem :frown_:
U
Same problem here as well. Just bought the lite headset and the audio device won't show up. Extremely miffed.

Any solution yet?
Razer.Caziel
Userlevel 7
We are aware of this, and our Dev Team is currently working on it. For now, please PM me with the following details:

1.OS build number:
2.Motherboard model:
3.Serial number of affected device:
S
Razer.Caziel
We are aware of this, and our Dev Team is currently working on it. For now, please PM me with the following details:

1.OS build number:
2.Motherboard model:
3.Serial number of affected device:


I have sent you a PM 🙂
E
Razer.Caziel
We are aware of this, and our Dev Team is currently working on it. For now, please PM me with the following details:

1.OS build number:
2.Motherboard model:
3.Serial number of affected device:

Just sent!
F
this problem starts with 2004 v of windows 10, the problem is in Razer softwares need to uptade.
T
Razer.Caziel
Мы знаем об этом, и наша команда разработчиков в настоящее время работает над этим. На данный момент, пожалуйста, напишите мне со следующими подробностями:

Номер сборки 1.OS:
2. Материнская плата модель:
3.Серийный номер пораженного устройства:

Та же проблема, только я переустановил ОС и скачал 7.1 surround, и при регистрации кракен 7.1 про гарнитуры пишет недействительный код лицензии...
-Операционная система Microsoft Windows 10 Pro
-Материнская плата MSI B450-A Pro (MS-7B86)
-
Razer.Caziel
Userlevel 7
@Farmy86 Yes, that's the plan.

TorMel1980
Razer.Caziel
Мы знаем об этом, и наша команда разработчиков в настоящее время работает над этим. На данный момент, пожалуйста, напишите мне со следующими подробностями:

Номер сборки 1.OS:
2. Материнская плата модель:
3.Серийный номер пораженного устройства:

Та же проблема, только я переустановил ОС и скачал 7.1 surround, и при регистрации кракен 7.1 про гарнитуры пишет недействительный код лицензии...
-Операционная система Microsoft Windows 10 Pro
-Материнская плата MSI B450-A Pro (MS-7B86)
-

If Google translate is accurate, you appear to have an invalid activation code issue. Please PM me the serial number of your headset so I can check the eligibility of your headset.

*I appreciate everyone's cooperation. I will be locking this thread to curb the conversations to the PMs.
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