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Razer 7.1 Surround Sound Dissaperaring

Discussion in 'Razer Support' started by SkrizTV, Jun 14, 2020.

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  1. SkrizTV

    SkrizTV New Member

    Hello! Ive had rhe RAZER KRAKEN lite Headset for a while now and always used the 7.1 surroundsound, but yesterday the surround sound dissapeared from the playback device selection, I tried reinstalling and when it cam to selecting the 7.1 surround sound on the razer app, it wasn't there, im really confused. Whjy has thishappend and how do i get my surround sound back?!?!

    hjtfhhr.PNG

    upload_2020-6-14_21-29-54.png
     
    naayt and InclBar like this.
  2. Elite_RJ

    Elite_RJ New Member

    I have the same problem :frown_:
     
  3. upMelonbyte571

    upMelonbyte571 New Member

    Same problem here as well. Just bought the lite headset and the audio device won't show up. Extremely miffed.

    Any solution yet?
     
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    We are aware of this, and our Dev Team is currently working on it. For now, please PM me with the following details:

    1.OS build number:
    2.Motherboard model:
    3.Serial number of affected device:
     
  5. SkrizTV

    SkrizTV New Member

    I have sent you a PM :)
     
  6. Elite_RJ

    Elite_RJ New Member

    Just sent!
     
  7. Farmy86

    Farmy86 New Member

    this problem starts with 2004 v of windows 10, the problem is in Razer softwares need to uptade.
     
  8. TorMel1980

    TorMel1980 New Member

    [QUOTE = "Razer.Caziel, post: 529860, member: 702452"] Мы знаем об этом, и наша команда разработчиков в настоящее время работает над этим. На данный момент, пожалуйста, напишите мне со следующими подробностями:

    Номер сборки 1.OS:
    2. Материнская плата модель:
    3.Серийный номер пораженного устройства: [/ QUOTE]
    Та же проблема, только я переустановил ОС и скачал 7.1 surround, и при регистрации кракен 7.1 про гарнитуры пишет недействительный код лицензии...
    -Операционная система Microsoft Windows 10 Pro
    -Материнская плата MSI B450-A Pro (MS-7B86)
    -
     
  9. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @Farmy86 Yes, that's the plan.

    If Google translate is accurate, you appear to have an invalid activation code issue. Please PM me the serial number of your headset so I can check the eligibility of your headset.

    *I appreciate everyone's cooperation. I will be locking this thread to curb the conversations to the PMs.
     
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