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Razer Basilisk buttons freezing

Discussion in 'Razer Support' started by Galvxy, Jun 22, 2018.

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  1. Galvxy

    Galvxy New Member

    I got the Razer Basilisk mouse about 6 days ago, since then I've been playing Fortnite, the side buttons 4 & 5 ( forward and backward ) sometimes freeze mid-game, and just won't work, this is so annoying especially when it happens in gun fights, although this problem is not present outside the game, I have not tried another game all I play these days is Fortnite, I had a HP mouse and it did not have this problem, I hope someone has a solution and replies to me ASAP.
     
  2. noodle_dude

    noodle_dude Member

    can you post your pc specs?
     
  3. Galvxy

    Galvxy New Member

    *Motherboard: MSI B150I Gaming PRO AC (MS-7995)

    *Processor: Intel(R) Core(TM) i3-6100K CPU @ 3.70 GHz 3696 MHz

    *Graphics Card: ASUS TURBO NVIDIA GeForce GTX 1060 6GB

    *Memory: 16GB DDR4

    *Storage:
    - WD Green 240GB SSD
    - Toshiba 1TB HDD
     
  4. Galvxy

    Galvxy New Member

    BTW this problem started happening in other games, idk if the mouse is defective or not but I hope it's just a technical issue.
     
  5. noodle_dude

    noodle_dude Member

    try to uninstall and reinstall the driver of the mouse on your device manager. check first if that changes anything
     
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