Razer basilisk ultimate stops registering all clicks except for the app I am tabbed into | Razer Insider

Razer basilisk ultimate stops registering all clicks except for the app I am tabbed into

  • 22 August 2021
  • 1 reply
  • 5 views

This is a recent development, within the past 3 weeks. I've had my mouse for less than 9 months, and I have kept it in pristine condition.
The problem: I have my mouse set to sleep after 5 minutes of inactivity. Half of the time when I wake it, clicks from the mouse don't register anywhere except for on the app that I was last tabbed into. As I am writing this, I can't click off of chrome, I can't click on the windows toolbar, and if I try tabbing into another app using Win+tab or alt+tab, I cannot interact with anything on that app. I found that the only way to fix this, is to unlpug the mouse's dongle and then plug it back in. It is because I can still click on and interact with chrome, I know that it's not a hardware issue, and I'm 90% certain it has to do with synapse.

This topic has been closed for comments

1 Reply

Userlevel 4
Have you performed a clean reinstallation of your Synapse? If you haven't, please follow the steps from this page. If that doesn't help, do send me the serial number of the affected device via PM. That way, I can take a closer look and assist you properly.




Locking this thread now.