Razer Basilisk Ultimate Won't Charge | Razer Insider

Razer Basilisk Ultimate Won't Charge

  • 29 March 2022
  • 1 reply
  • 105 views
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So as the title says my Basilisk Ultimate will not charge either through the charging dock or directly connected via the USB cable. The things I have tried that didn't work:

  • Cleaning the contacts on the dock and mouse
  • Reinstalling Razer Synapse
  • Plugging the mouse directly into my computer
  • Switching the cable between all available USB ports on my computer
  • Turning the mouse off while it charges

In conclusion, I have tried every solution I have found and nothing has worked so far. Is there something I missed or at this point does it need to be sent into Razer?
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1 Reply

R
Userlevel 4
Xenosous
So as the title says my Basilisk Ultimate will not charge either through the charging dock or directly connected via the USB cable. The things I have tried that didn't work:

  • Cleaning the contacts on the dock and mouse
  • Reinstalling Razer Synapse
  • Plugging the mouse directly into my computer
  • Switching the cable between all available USB ports on my computer
  • Turning the mouse off while it charges

In conclusion, I have tried every solution I have found and nothing has worked so far. Is there something I missed or at this point does it need to be sent into Razer?

I appreciate that you initiated performing some troubleshooting steps on your own. For now, let us rule out some software troubleshooting before routing to RMA options. Please send me a PM with your device's serial number to seek a firmware update that may fix this issue.

*Thread locked to curb conversation to PMs.
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