Razer BlackShark V2 Pro, Mic stopped working after 1 week | Razer Insider

Razer BlackShark V2 Pro, Mic stopped working after 1 week

  • 4 November 2020
  • 1 reply
  • 32 views
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Hi razer,

I received my new headphones a week ago and the audio & microphone worked just fine, however, yesterday the microphone stopped working. The audio of the headphone still works but the microphone picks up no sound.

  • I tried with the USB wireless receiver & 3.5mm combo cable but no success.
  • Also tried unplugging the microphone and plugging it back in but no success.
  • Tried charging it fully no success.

Help please, do i need to send it back? Is there a way I can fully reset my headphone?

I use it on a MacBook Pro 2016 & macOS Catalina 10.15.7

Any help at all would be greatly appreciated, thanks.
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1 Reply

Razer.Caziel
Userlevel 7
Please test the headset on a smartphone using the AUX cable it came with. If the problem persists, then we may have to submit a warranty claim. In any case, send the serial number of the headset to me so I can point you in the right direction.

*Locking the thread to curb the conversation to PMs.
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