Razer BlackShark V2 pro power button loose | Razer Insider

Razer BlackShark V2 pro power button loose

  • 7 December 2020
  • 8 replies
  • 230 views
V
Hello!

is the power button loose on every headset or is this problem just for me?
when i shake my head you can hear the button being loose and it sound like the speaker in the left ear is loose?
anyone else have this problem?
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8 Replies

J
Userlevel 7
Voitec
Hello!

is the power button loose on every headset or is this problem just for me?
when i shake my head you can hear the button being loose and it sound like the speaker in the left ear is loose?
anyone else have this problem?


Hello,

When you say speakers on the left ear cup is loose, does it mean like its making rattling noise or like its moving inside the ear cups?

If so, if its in the warranty period or replacement period go ahead and get it done at the earliest.
Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
V
jakw0lf
Hello,

When you say speakers on the left ear cup is loose, does it mean like its making rattling noise or like its moving inside the ear cups?

If so, if its in the warranty period or replacement period go ahead and get it done at the earliest.



the speaker itself isn't loose it's the power on/off button that is loose and makes sound when walk or shake my head just a little, the button makes it sound like the speaker is loose but it is not. and i just got the headset so i have warranty on it. It's hard to explain 😛
J
Userlevel 7
Voitec
the speaker itself isn't loose it's the power on/off button that is loose and makes sound when walk or shake my head just a little, the button makes it sound like the speaker is loose but it is not. and i just got the headset so i have warranty on it. It's hard to explain 😜


Ah i understood now, but like you mentioned the Power ON/OFF button should not be loose on any of the headphone/peripherals. If it is then its definitely an issue and you should get it replaced ASAP buddy.
Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
V
jakw0lf
Ah i understood now, but like you mentioned the Power ON/OFF button should not be loose on any of the headphone/peripherals. If it is then its definitely an issue and you should get it replaced ASAP buddy.


I have contacted support and waiting for reply, it feels a bit weird that the headset it self isn't to cheap and if this is a common thing on them it's really bad by Razer
J
Userlevel 7
I hope you get a good resolution from support.
Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
Razer.Speedcr0ss
Userlevel 7
Voitec
I have contacted support and waiting for reply, it feels a bit weird that the headset it self isn't to cheap and if this is a common thing on them it's really bad by Razer


Hey there! Thanks for posting your headset's concern here. Was everything covered? Feel free to send me a PM together with your case number or email address so I can check its updates. I'll wait for your follow-up.
S
Voitec
Hello!

is the power button loose on every headset or is this problem just for me?
when i shake my head you can hear the button being loose and it sound like the speaker in the left ear is loose?
anyone else have this problem?


I have the same problem and was asking myself the same question. Just contacted support and I'm getting it replaced asap. Really hope this is not the case with every headset. I'm also a bit worried about it.
Razer.Speedcr0ss
Userlevel 7
shwarne
I have the same problem and was asking myself the same question. Just contacted support and I'm getting it replaced asap. Really hope this is not the case with every headset. I'm also a bit worried about it.

Hey there! Thanks for sharing your experience while using the headset here. I've cascaded this to our Support Team. I'm glad that the team helped you replacing the device. Hey everyone! Should you have a similar concern with the Razer Blackshark V2 Pro, please submit a case by clicking this link or send me a PM. I'll be locking this thread now.

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