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Razer Blackwidow Chroma 'H' key led broken

Discussion in 'Razer Support' started by TheAngryChicken, Jan 5, 2020.

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  1. TheAngryChicken

    TheAngryChicken New Member

    Turned on my keyboard today and found that the 'h' key cannot display any colours using the blue led range, reds and greens work fine. Restarting computer, disconnecting and reconnecting the keyboard, closing and opening razer synapse have all had no effect.
     
    TheAngryChicken, Jan 5, 2020
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  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your Razer Blackwidow Chroma's concern here. Have you tried connecting the keyboard to a different computer without Razer Synapse and see if the issue persists? Also, please sign in using a dummy or guest Razer Synapse account and see if there's a difference.
     
    Razer.SpeedCr0ss, Jan 7, 2020
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  3. TheAngryChicken

    TheAngryChicken New Member

    Cheers for replying, tried both a different computer and account. No change, still fails to show blue range.
     
    TheAngryChicken, Jan 7, 2020
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  4. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Thanks for confirming! Please send me a PM together with a video showing the concern. Let's continue from there.
     
    Razer.SpeedCr0ss, Jan 8, 2020
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