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Razer Blackwidow Chroma X

Discussion in 'Razer Support' started by kostissss, Jan 1, 2019.

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  1. kostissss

    kostissss New Member

    Hey guys i am new here and i want some help with my keyboard.
    my issue is that some keys dont color right... for example all my keyboard is grey and the 'c' and 'd' keys are red. i tried to change the colors through synapse but nothing happened.
    Does anyone knows if it is a software problem or my switches are fried? anyone knows hoe to fix it?
    Thanks for your time reading this
     
    pancholr likes this.
  2. imReqi

    imReqi Well-Known Member

    More than likely a software issue, especially if it's a new keyboard. Start with the basic uninstall/reinstall of Synapse. I would also try saving other effects and seeing if they work normally, Wave, Spectrum cycle, etc.

    Probably just a fresh software install should fix it? :rolleyes:
     
    Last edited: Jan 1, 2019
  3. kostissss

    kostissss New Member


    yes its new i think i have it 6 months
     
  4. BlackFireDragon

    BlackFireDragon Well-Known Member

    First of all when you start pc your keybord is all on one color or the same behevior is before the windows start ?
     
  5. kostissss

    kostissss New Member

    its the same behavior
     
  6. BlackFireDragon

    BlackFireDragon Well-Known Member

    In this case i will say it might be a pcb or controller issue on keybord and the best way will be to send to warranty. Before the windows start keybord sould use on board preset of lightning. You can cheack also on difrent pc is the same behevior is there but from your post above i dont think this change anything.
     
  7. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hey @kostissss, have you tried the troubleshooting steps provided by @BlackFireDragon and @imReqi? Should you need further assistance, feel free to send me a PM.

    *Moving this to the Support Boards
     
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