Razer Blackwidow Elite Keeps Disconnecting

Discussion in 'Razer Support' started by Parzival1977, Feb 19, 2019.

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  1. Parzival1977

    Parzival1977 New Member

    So I recently bought the new Razer Blackwidow Elite. I plugged to my pc, the Synapse software prompted for an update, I clicked install, I was able to use the keyboard for like 10mins before I restarted my pc bcoz the software wanted me to and that's when the problem started. After the restart every time I launched the Synapse 3 software the keyboard keeps connecting and disconnecting. Only way I can use it if I close the software every time but then I loose all my rgb profiles and Razer Hypershift can't be used.
    The Blackwidow Elite connects and as soon as I am able to do anything it disconnects if the Synapse software is running. Razer support please help!
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello there! Have you tried to repair or reinstall Synapse? If not yet, please do. Let me know how it goes.
     
  3. ilpsxnus

    ilpsxnus New Member

    Same problem - BW Elite keeps disconnecting and reconnecting non-stop until Synapse and Central are killed.
    Uninstalling and reinstalling Synape did not solve the issue.

    I had ZERO problems with the previous Synapse release. You'd think these updates are meant to fix things and not break your products. WTH is your testing/QA team doing?
     
  4. ilpsxnus

    ilpsxnus New Member

    Also, where can I find the previous version of Synapse 3 that works? At least provide a known working alternative.
     
  5. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Can you PM me the current build number of Synapse? Let's continue there. Please include the link to this thread as well for reference.
     
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