Razer Blade (1060) Fan Stuck at 100% & Screen/Keyboard Non-responsive

Discussion in 'Systems' started by rushDarkGunmetalJET782, Nov 23, 2017.

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  1. Hi all,

    My late 2016 Razer Blade (1060 GTX) was running fine. One fine day, while I was working on some basic office work (It was on battery btw), the laptop got quite hot and the fans went full speed. I closed the lid and put it to sleep. But now the laptop won't start up. When I turn it on only the fans turn on at full speed with very loud noise. There's nothing on the screen, the LED shows the stand by signal (the slow breathing green light) and there's only a faint light at the Caps Lock key.

    Did anybody face this issue or was able to sort this issue by themselves?

    FYI,
    - I tried the Razer advised "hold power till light flashes, then pull power plug..." method. Didn't help
    - I tried external display through HDMI. Didn't help
    - I tried an external keyboard and mouse. No response. Didn't help
    - Contacted Razer support. They asked me to send in the laptop. But since that involves sending it overseas for long period of time, I'm trying to understand if it's anything that can be solved by myself before sending it for RMA.

    Thanks a lot. :)
     
  2. Grimmwor

    Grimmwor Active Member

    Did you get any help with this?
     
  3. Hucast

    Hucast Well-Known Member

    Maybe you could try reaching out to Razer Support to give you a hand? It doesn't cost anything to try. I've used the Cortex Team of Razer Support in the past on the advice of her CEO and found them to go that extra step when necessary to help me solve my problems both times. Good Luck.
     
  4. KrazyKanadian

    KrazyKanadian Active Member

    That is true but you must mention refunding even if it is under the warranty. That's how they told me to fix my mamba.
     
  5. Joikansai

    Joikansai Well-Known Member VANGUARD

    You did the Bios update that addressed the Fans fix in April right? Or you didn’t do that?
    I would send it even have to send it to out of space if it still has guarantee, fixing gaming laptops would be better done by professional. Btw I sent it (late 2016) back directly 3 days after received it and noticed the Fans issue, lucky me that I could exchange it with 2017 that didn’t need bios update fix to address Fan issue, because it doesn’t have one. Think that your machine needs yearly maintenance, I heard good reviews from some users who mentioned that they also clean the laptop, and their issues was solved.
     
  6. Sadly, I can't remember specifically if I did the BIOS update or not. I usually update whenever a Synapse update is available. I usually maintain my laptop fairly well. It's sad that the laptop just decided to go belly up. That too during a very light use. Razer may fix my laptop, but the amount of time it's gonna take is gonna seriously hurt my work.
     
  7. What do you mean by Cortex support? Is there a separate support for Cortex? Is it better than regular Razer support?
     
  8. Joikansai

    Joikansai Well-Known Member VANGUARD

    The Bios update to fix the Fan behavior on Blade 14 late 2016 was I think in April and it wasn’t from synapse, you have to download it and manually install it. It has something to do with version 2 to 4...I don’t really remember because at the time I was already on 2017 Kabylake.
    I understand that it would take your time, but it’ll better if you do that while you still have guarantee for it, out of it you’ll pay a lot of money and maybe also wasting more time.
     
  9. Hucast

    Hucast Well-Known Member

    I don't know anything about that. I've never experienced the service Razer provides because I've never had a problem with any of their products. Alienware is another story. That was a living nightmare right there.
     
  10. vistar

    vistar Active Member

    This is most likely a motherboard issue, so unfortunately you have to send it in while you still have warranty.
     
  11. KrazyKanadian

    KrazyKanadian Active Member

    There is nothing wrong with Razer Support but if you mention refunding, they work their hardest.
    It is very nice they do that so you have more time gaming then waiting for a new one or your money back.
     
  12. vistar

    vistar Active Member

    Sure but the OP's RB is the late 2016, so no refund is possible, and warranty is very close to running out....at least mine just did.
     
  13. MaximumBunny

    MaximumBunny Well-Known Member

    That's the solution. Had it happen to my mom's laptop and it was a faulty motherboard. They need to replace the "barebones" part of it. There is nothing you can do on your own to fix it.
     
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