The laptop has been working great. This morning I used the laptop to watch some youtube videos and then went to work. Came back from work and now the Audio is not working at all. There is a red cross across the speaker and when I click it, it just tries to troubleshoot. First I thought maybe its just windows. I have a spare SSD that I occasionally use with the laptop. I swapped the SSDs. Same issue. I googled and found some threads, most are saying to reinstall the drivers. But I do not see any Realtek driver. I even installed one and nothing.
Under device manager > Sound, video and game controllers > There are 3 options
- Intel(R) Display Audio
- Nvdia High Definition Audio
- Nvdia Virtual Audio Device
If I plug in through the 3.5mm port, nothing is detected. I plugged in a PS5 controller, the laptop detects it and I can get audio output through the controller. But there is no sound through the laptop speakers or the 3.5mm port.
I don't know what to do next. Any help is much appreciated.
Thanks
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Userlevel 7
- Razer Support
- 2398 replies
-
14 May 2022
Go back to the device manager, expand the other devices list and update the drivers you see. Check in the audio inputs and outputs list if you see a new driver for the audio. If that didn't help, consider doing a system recovery or factory reset. If you're still experiencing the same issue, PM me the serial number so I can check for other workarounds or forward your case to our RMA Team for a repair request.
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