Razer Blade 15 (2018) Advanced. Logo, camera and microphone malfunction, thermal throttling.

Discussion in 'Razer Support' started by Shaurmana, Nov 22, 2019.

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Do you know what to do?

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  1. Shaurmana

    Shaurmana New Member

    Good day!

    I'm experiencing logo, camera and microphone malfunction, thermal throttling since the September softwire update. It started with a power adapter malfunction. It has shut down with no visible reason. I've been texting Razer Support in order to fix it, case number:03246464. At first they told me they can replace it, but after few days I've been told they don't have a shipping system to help me. I've bought a new one in the middle of October and started to use laptop but I found out fps drops and thermal throttling. Now in order to use a camera I found out that it also does not work as well as microphone.
    Even more than that, thermal throttling dynamic is going up day by day. I've been searching Razer Insider forums due to find a solution, and I've found out this is not a single case. this looks like a systemic issue.

    Honourable Razer, please help with this. My laptop Product Number:RZ09-02386E52, Serial Number:BY1837A45102125. Power adapter Product Number:RC30-02480100, Serial Number:951833U03404649. I live in Beijing, China.

    If someone else knows what is going out with is, contact me.
     
    jlquispec likes this.
  2. Shaurmana

    Shaurmana New Member

    One more thing I've forgot is that Razer Cortex does not recognise my laptop no more. Here is a Razer Cortex picture and latest Cortex Diagnose Report.
     

    Attached Files:

  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! I've replied to your PM. Let's continue there.
     
  4. jlquispec

    jlquispec New Member

    I have the same problem. All these issues since October 2019.

    Razer, please help me with this.
    My laptop Product Number: (*Removed for security purposes)
     
  5. jlquispec

    jlquispec New Member

    I have the same problem. All these issues since October 2019.

    Razer, please help me with this.
    My laptop Product Number: (*Removed for security purposes)
     
  6. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Thanks for sharing your concern here. By the way, I omitted the details that you've posted to prevent anyone from using it. Anyhow, please send me a PM. Let's continue from there.
     
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