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Razer Blade 15(2018) "nocamerasareattached" error

Discussion in 'Razer Support' started by buzzSiennaweb683, Feb 5, 2020.

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  1. buzzSiennaweb683

    buzzSiennaweb683 New Member

    Hi,

    I'm having an issue with my webcam for quit some time now, I'm getting the "<nocamerasareattached>" message when trying to open the webcam in apps.
    I'm also not able to find it listed under the device manager settings in windows 10.

    Regards,
     
    buzzSiennaweb683, Feb 5, 2020
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    dubie4x8 likes this.
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    This is highly likely a hardware issue. Please PM me the serial number of your RB15 so I can validate the warranty status. By the way, do you mind sending over a screenshot of the camera tab on your Device Manager?
     
    Razer.Caziel, Feb 7, 2020
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    luigii898 likes this.
  3. Maxincredible52

    Maxincredible52 New Member

    I have the same problem, the device manager does not even show the camera at all... It definitely worked before! Could this be related to a Synapse, Windows or BIOS update?
     
    Maxincredible52, Mar 12, 2020
    #3 Share
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    I'm afraid that this is less likely related to software issues. More often than not, a device that does not appear in the Device Manager is deemed defective. Do PM me so we can try to further isolate the issue before we jump into repair.
     
    Razer.Caziel, Mar 12, 2020
    #4 Share
  5. eversightBarnRed532

    eversightBarnRed532 New Member

    I have the same problem too, could you let me know how i can fix it? Thanks!
     
    eversightBarnRed532, Mar 15, 2020
    #5 Share
  6. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    As of this time, apart from making sure everything is updated, there's not much that we can do but have you reset to factory settings. If that doesn't help, you'll have to send us the laptop so we can have it repaired.
     
    Razer.Caziel, Mar 17, 2020
    #6 Share
  7. Darkcyborg

    Darkcyborg New Member

    I remember deleting and uninstalling my driver once because I wasn't using my camera at all. Now I need it but windows won't detect it and I cannot find a driver anywhere. I have the 15" 2018 advanced model. Any help, please?
     
    Darkcyborg, Mar 18, 2020
    #7 Share
  8. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    The laptop should still be able to detect the webcam if it is a driver issue. Things usually take a turn for the worse once it disappears from the Device Manager. PM me the serial number of your laptop so I can help you further isolate the issue.
     
    Razer.Caziel, Mar 19, 2020
    #8 Share
  9. GARNETIristhink429

    GARNETIristhink429 New Member

    Having the same issue here, please help. Thank you.
     
    GARNETIristhink429, Mar 23, 2020
    #9 Share
  10. Mannym2743

    Mannym2743 New Member

    I'm having the same issue with my webcam, I'm getting the "<nocamerasareattached>" message when trying to open the webcam in apps.
    I'm also not able to find it listed under the device manager settings in windows 10
     
    Mannym2743, Mar 24, 2020
    #10 Share
  11. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @GARNETIristhink429 @Mannym2743

    Please PM me the serial number of your laptops along with a screenshot of your BIOS version and Device Manager. I'll take it from there.

    *Locking this thread to push things to PMs.
     
    Razer.Caziel, Mar 24, 2020
    #11 Share
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