Razer Blade 15 Advance (2018) Camera/Mic Problems | Razer Insider

Razer Blade 15 Advance (2018) Camera/Mic Problems

  • 20 February 2021
  • 6 replies
  • 11 views
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I recently noticed that my built-in camera and microphone are not working. Looking at the device manager the camera does not show up. The microphone looks like it is showing up but does not work on any programs including the settings - test window. I have made sure the drivers for the Mic are updated using the update function and I have made sure that my Bios is up to date as well. For the camera, I have tried looking for drivers or finding the camera that Razer used to see if there is a driver out there to no avail. I have looked at the forms and sean that people are having the same problem as me but there are no solutions. Has anyone found one?
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6 Replies

Sye_The-Vie
Rank
Userlevel 7
Check out the following RAZER Support video for troubleshooting Blade Mic issue
/support-video-how-to-troubleshoot-a-malfunctioning-mic-on-the-razer-blade.68654/
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
P
Thank you for the link. I tried the privacy settings for both and when I go into different apps like Discord and Skype the camera and mic aren't detected.
Sye_The-Vie
Rank
Userlevel 7
I think this is a driver issue
Try reinstalling your mic and cam driver using a new administrator account.

If it is an application that is not able to detect the mic than it is the application issue
Try updating the software and Windows also
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
P
I updated Windows and made sure I have the updated drivers from Razer. The camera still isn't showing in device manager. The mic is showing in device manager but when I go to test it still doesn't pick anything up.
J
Playfulvixen
I updated Windows and made sure I have the updated drivers from Razer. The camera still isn't showing in device manager. The mic is showing in device manager but when I go to test it still doesn't pick anything up.


This seems to be a common issue. I just noticed my webcam is not in the device manager list also. Just purchased this laptop in December 2020.
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has anyone found a fix for this?
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