Razer Blade 15" (Advance) Black Screen (but keys light up) | Razer Insider

Razer Blade 15" (Advance) Black Screen (but keys light up)

  • 18 February 2021
  • 1 reply
  • 27 views

Hi,

Like so many folks I am working from home and my only computer is my Razer Blade.

I was sitting in my office chair looking at the screen just a little bit ago, and the screen flick to black. The keys are still lighting up, the light on the back lights up, I heard all of the hardware inside still going, just the screen popped off.

Nothing gets it to come back, I've reset, plugged in unplugged, forced shut down and reboot, a bunch of stuff and nothing is working. When I turn it back on the can you still shuffle through all of the different lights but it does not boot, or boots and I don't realize it because I can't see anything.

Does anyone know how to fix this?

Edit:
I've been messing with an external Dell monitor, I don't know if it's compatible but when the Razer laptop is on, and I plug in and unplug the Dell lmonitor it makes the sound like you are attaching and detaching hardware but no image goes from the laptop to the Dell monitor.

The keys work, caps lock light goes on and off.

I don't know what's going on, but I have no display on the laptop monitor or the Dell monitor connected with an HDMI (though I don't know if it's compatible).

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1 Reply

Userlevel 7
Have there been any system changes before this happened? An OS or GPU update, perhaps? Is the display panel completely of, or is it still lit? In any case, please send me the serial number of the laptop so I can check for model-specific solutions.

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