I recently bought my second ever Razer product - a 2018 Blade 15 Advanced (1070maxq, 512gbSSD, 16mbRAM, 144hz). It’s amazing, so far I love it.
I received it yesterday afternoon delivered, and after a few moments, noticed something peculiar. My keyboard seems to be German/EU and not US. The “ctrl” keys say “strg”, and in place of almost all of the punctuation keys and stuff on the right hand side are foreign characters (Ö, Ä, ß, etc) or are in different places, Return/Enter key is like an upside down L Tetris piece instead of just a bar, Left Shift is actually divided into two smaller keys - one being an extra key that doesn’t even exist on a US keyboard and types the same as the / key or something. Everything types what normally should be in that spot as Windows is set up in English, but looking at the keyboard is very confusing to have to translate.
I bought it from Amazon, under a “Warehouse Deal” (used), and got a big discount for it. The listing said the item would come repackaged, which it did, and did not say it had any damage, which it doesn’t - it’s in mint perfect condition. The listing did NOT have any mention of having a foreign keyboard layout.
I contacted Amazon customer support, and explained what was wrong. They shipped me an incorrect item from what I had ordered. The onus was on them to correct the situation but they denied any wrongdoing and said my only option was to return it for a full refund if I wasn’t satisfied.
So I’ve saved up for years, got a deal that’s not even available anymore (prices are going up and up every day), for me to wait another 3 or 4 or however many weeks to get my money back, just to order another one and have the same thing happen? They’ll send me another one with the same problem? I’m guessing this is the reason it was returned in the first place and was marked down as a warehouse deal is because someone else had the same thing happen and so it’s just going to continue a cycle of being shipped and returned because people keep ordering it and then finding out once they get it it’s not what they ordered? I offered to send it back no problem once I got a correct one and could verify it was what I ordered, but unfortunately they weren’t going to budge apparently.
I’ve opened a ticket with Razer Support to see if there’s anything they’ll do to stand by their product and make sure that this bad taste doesn’t stay in my mouth, I love the product and hate to send it back and just be out of $1500 and a laptop for who knows how long RMA is going to take or whatever, especially after waiting for so long to finally get one. Even if it was just replacement keycaps so I could have semi-normalcy, so far I haven’t recieved anything back. What are my options? I have pictures for reference as well.
Im excited to be a part of the cult but so far it hasn’t been so good!
Thanks,
Nick.
p.s. my Kraken headset is amazing and it’s why I chose to spend the extra money on another Razer product instead of going to a competitor for less. I’m ready to get a Mamba Wireless to complete the setup soon!
