Dismiss Notice
Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244

Discussion in 'Razer Support' started by MindRift, Apr 16, 2020.

  1. estevanleal

    estevanleal New Member

    @Razer.SpeedCr0ss I'm trying to contact you via PM, but I get an error everytime.

    Can you please start a PM to see if it works? Thank you
     
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Absolutely. I've sent one already. I'll wait for your follow-up.
     
  3. Hi Razer Support, I have exactly the same problem. All the above answers are just "PM" message but I couldn't see any answers on how to resolve the Camera and mic problem for my Razer Blade 15 Advanced 2018 edition (1070 Max Q model).
    Could any Razer support please help? Thanks.
     
  4. zhongliang96998

    zhongliang96998 New Member

    Hi,
    I also have the exactly same problem with the built-in camera and microphone! It really terrible but I am pretty sure it works previously. if there is any solution to these problems, this will be great!!!
     
  5. brucelike

    brucelike New Member

    suffer from the same issues
     
  6. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Your point is well taken. However, the team can't just keep posting troubleshooting steps on threads as other customers may use it for a different model which is risky and can brick their device. Also, it is part of our investigation to ask details from your laptop such as serial number, BIOS version, etc., which is against our house rules if posted publicly. Thanks for understanding.

    Hi everyone! Please submit a case to our Support Team or send me a PM. I'll wait for your follow-up.
     
  7. bicepsking

    bicepsking New Member

    Judging from others - and my own - experiences with this exact issue, I'm going to go ahead and say that Razer has a LOT to do with mic and camera failure.
     
  8. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Thanks for your honest feedback. The team is doing our best to attend all affected users. If you have the same concern, please submit a ticket to our Support Team or send me a PM.
     
    StarStrykr likes this.
  9. Saullb9

    Saullb9 New Member

    I have had the same problem right after my warranty expired. I tried submitting a ticket to get a quote of how much this will cost to fix but since I am not under warranty anymore the only option I am given is to find answers on this forum site. This is not a software issue and it is clear that many of the 2018 razer15 models are have had and are having the same camera hardware malfunction. During this pandemic, I would argue the camera has become essential and although there is no excuse for a camera on a $2k+ device to break in less than 2 years, it should be that hard to reach a support technician. This is the second hardware issue I have had since I bought my first razer 15 and have sent it back and forth several times until Razer finally sent me a new replacement. I'm not looking for a new replacement, I just want my camera fixed
     
  10. StarStrykr

    StarStrykr New Member

    Having the exact same issue (and just posted about it before seeing this). I bought my 2018 advanced unit refurbished from Razer Store not 3 months ago and have lost both webcam and microphone access over a few weeks. I can confirm they both worked out of the box, and no the laptop has sustained NO damage since I've had it. External mics/cams work fine over USB.
     
  11. azithro

    azithro Member

    Problem must be:
    1. Broken camera
    2. Disconnected camera or broken cable
    3. Messed-up system files.


    open:
    C:\Windows\inf

    check for these 2 files:
    • c_camera.inf
    c_camera.PNF

    if missing go to (EXTRA)

    open CMD as ADMIN and run (wait for each of them to finish then go to next command)

    1- sfc /scannow
    2-DISM /online /cleanup-image /restorehealth


    -----------------------------------------------------------------------------------------------------------------------
    EXTRA: USE THESE IF CMD METHOD DID NOT WORK
    -----------------------------------------------------------------------------------------------------------------------
    As in Microsoft usually Guid for camera device is : {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
    you may copy paste these text and save it as " c_camera.inf " in C:\Windows\inf




    ******************

    razer wont allow me to type codes here, such a shame.
     
    Last edited: Sep 26, 2020
  12. StarStrykr

    StarStrykr New Member

    No luck for me, mate.
     
  13. azithro

    azithro Member

    did you find these 2 files?
    c_camera.inf
    c_camera.PNF
     
  14. StarStrykr

    StarStrykr New Member

    Aye, I did.
     
  15. azithro

    azithro Member

    i may check it remotely using ( Anydesk )software!
     
  16. StarStrykr

    StarStrykr New Member

    Eh... that's alright mate. I'm 99% sure its a hardware/firmware malfunction. Plus, momma always told me not to grant remote access to (friendly) strangers on forums. :)
     
  17. azithro

    azithro Member

    Sure, she is right if you do not know much about coding n software, sorry i could not do much for you, also i can not share the camera codes, razer wont allow.
     
  18. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Thanks for helping @StarStrykr. I'm currently assisting him via PM. By the way, are you copying/pasting the text? Have you tried directly typing the camera code in the textbox?
     
  19. azithro

    azithro Member

    Hello Speed, yes i copy paste it, its a long inf code. i also can not type many other things in chat, it says that you have no permission to access ....

    do not you think its better to help him here? bcuz maybe other people read this and be helpfull for them. just saying :heart:
     
    NobNob1018 likes this.
  20. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Yes, definitely. I appreciate your offered assistance. If you want to go the extra mile, you can share the code by uploading it via Google Drive or another online drive, then paste it here or send it to @StarStrykr through PM. Anyhow, we are currently working on his concern. Any help/suggestions will be highly appreciated.
     
    azithro likes this.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >