Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244 | Razer Insider

Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244

M
Not sure if it should be posted here. but i tried finding drivers for the Razer Blade 15
I followed some threads online to uninstall the camera drivers, reset camera, turned on camera, check device manager.

I turned on the Camera App
I reset the Camera App
In Device manager, there are No Imaging Devices or any indication of a Camera or Webcam (see attached images)
scanning for hardware changes reveals nothing too.
Please advice
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53 Replies

P
I'm having the exact same problem. I am fairly sure the webcam has worked in the past but now its nowhere to be seen. I've updated my computer, installed the latest drivers for what I can, but still no webcam anywhere (and no drivers available for it because it isn't there). Hopefully someone picks this thread up.
O
Same problem.. please help to resolve this.
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for posting your concern here. I understand how inconvenient to have a laptop with a camera and a microphone that is not working. I am asking for everyone's patience regarding this concern. I've cascaded the Razer Blade 15's concern to the team and waiting for an update. Please help me gather details from your laptop so I can send a report and help the investigation. Send me the following:

a. Video/screenshot of Device Manager showing the missing camera driver. Please check the webcam driver under Imaging devices or Sound, video and game controllers too.

b. Video/screenshot of Device manager for microphone under "Sound, video and game controllers" and Sound properties in the system tray.

c. Photo of BIOS main tab

d. Screenshot of System Information (Press Windows Key+R on your keyboard. Inside the Run dialog box, type “msinfo32.exe”)

e. Screenshot of your Windows Update history

f. Razer Synapse version:

g. Have you performed Windows System Restore or Razer Blade's factory reset? (Yes or No):

Note:

Please save the files in your Google Drive or another online drive account then send the link via PM. I'll pick it up from there.
C
Have you found a solution for this?? I've been experiencing the same issue for a couple of months now. Adding one more problem, my backlit logo doesnt work.
M
i am having the same exact problem as you. webcam not working and logo not working.. am talking to the support now also based on the questions they asked. will update as soon as i find something. in the meantime i would say.. follow their questionaire and send them a PM.
O
i did a windows update, and suddenly it works again.... though it did start to work for a few days, and then it stopped working. I did a windows update again today and suddenly it works again.
M
what windows update version was yours?
G
Same issue here. Nothing is shown for webcam in device man, both safe mode and normal boot.
Razer.Speedcr0ss
Userlevel 7
geoPalePlumRUBY750
Same issue here. Nothing is shown for webcam in device man, both safe mode and normal boot.


Hey there! I've replied to your PM. I'll wait for your follow-up.
B
Please reply to me. I have the same exact problem, I really want to fix it. I have the same problem with my microphone. Please help, I cant find answers anywhere.
Razer.Speedcr0ss
Userlevel 7
bigmanyb
Please reply to me. I have the same exact problem, I really want to fix it. I have the same problem with my microphone. Please help, I cant find answers anywhere.


Hi there! Thanks for bringing this to my attention. Please send me a PM. Let's continue from there.
A
OpTiMuS1980
Same problem.. please help to resolve this.


Same problem. HELP.
Razer.Speedcr0ss
Userlevel 7
Arlanthe
Same problem. HELP.



Razer.SpeedCr0ss
Hey everyone! Thanks for posting your concern here. I understand how inconvenient to have a laptop with a camera and a microphone that is not working. I am asking for everyone's patience regarding this concern. I've cascaded the Razer Blade 15's concern to the team and waiting for an update. Please help me gather details from your laptop so I can send a report and help the investigation. Send me the following:

a. Video/screenshot of Device Manager showing the missing camera driver. Please check the webcam driver under Imaging devices or Sound, video and game controllers too.

b. Video/screenshot of Device manager for microphone under "Sound, video and game controllers" and Sound properties in the system tray.

c. Photo of BIOS main tab

d. Screenshot of System Information (Press Windows Key+R on your keyboard. Inside the Run dialog box, type “msinfo32.exe”)

e. Screenshot of your Windows Update history

f. Razer Synapse version:

g. Have you performed Windows System Restore or Razer Blade's factory reset? (Yes or No):

Note:

Please save the files in your Google Drive or another online drive account then send the link via PM. I'll pick it up from there.


Hey there! Thanks for sharing your concern here. Please send the following above via PM. Let's continue from there.
H
Hello guys,

I also have a similar issue, my webcam and microphone do not function and I am unable to find them in the device manager (Aside from the Realtek microphone control)

I am using a 2018 Blade Advance, Purchased June 2019. I have had no use for the microphone or webcam until now, so I can't verify if they ever worked.

Shall I also PM images, or are there resolves found already?

Thanks a lot for your time, Scott
C
There hasn't been a solution, not that I know of. I have the same issue. Someone on the treaty asked for some information regarding our computers, that might be helpful.
Razer.Speedcr0ss
Userlevel 7
HarmonicAsh0332
Hello guys,

I also have a similar issue, my webcam and microphone do not function and I am unable to find them in the device manager (Aside from the Realtek microphone control)

I am using a 2018 Blade Advance, Purchased June 2019. I have had no use for the microphone or webcam until now, so I can't verify if they ever worked.

Shall I also PM images, or are there resolves found already?

Thanks a lot for your time, Scott


Hello there! Please save the images via Google Drive or to another online drive then paste the link together with your PM. I'll pick it up from there.
F
I'm having a similar issue since the last Windows Update. The camera on my Blade 14 2017 entirely disappeared. Any progress on this?
L
I have the exact same issue, after the bios update to 1.08 from 1.02 my mic and webcam stopped working. i dont really believe that update corrupted everything and these components don't work completely now.
i've tried to contact razer support and of course, nothing helped. i tried to set the bios to default and tried to reset my pc completely, nothing helped. it's definitely a software issue, but support wants me to pay money for the repair of the completely mint pc that was mildly used for 2-3 months overall. and of course my warranty is expired, but i still need to pay for the fault of the manufacturer? this is just embarrassing. why should we pay for software-induced issue that was made by the manufacturer? these type of situations must be covered without any warranty because they're not the fault of the user at all, they're 100% fault of the manufacturer, they might even do this on purpose.

I'm a razer blade 15 late 2018 version user, and i love this notebook. but these kind of problems are just bumming me out. and this is absolutely absurd that i need to pay for that type of failure
Razer.Speedcr0ss
Userlevel 7
Leglinne
I have the exact same issue, after the bios update to 1.08 from 1.02 my mic and webcam stopped working. i dont really believe that update corrupted everything and these components don't work completely now.
i've tried to contact razer support and of course, nothing helped. i tried to set the bios to default and tried to reset my pc completely, nothing helped. it's definitely a software issue, but support wants me to pay money for the repair of the completely mint pc that was mildly used for 2-3 months overall. and of course my warranty is expired, but i still need to pay for the fault of the manufacturer? this is just embarrassing. why should we pay for software-induced issue that was made by the manufacturer? these type of situations must be covered without any warranty because they're not the fault of the user at all, they're 100% fault of the manufacturer, they might even do this on purpose.

I'm a razer blade 15 late 2018 version user, and i love this notebook. but these kind of problems are just bumming me out. and this is absolutely absurd that i need to pay for that type of failure


Hi there! Your sentiments are duly noted. However, Razer has nothing to do with the mic or camera failure. That's the reason why our Support Team requires sending the unit in for repair so it can be investigated and provide a fix accordingly. Please send me PM together with your case number or email address so I check its history and notify the team. I'll wait for your follow-up.
E
@Razer.SpeedCr0ss I'm trying to contact you via PM, but I get an error everytime.

Can you please start a PM to see if it works? Thank you
Razer.Speedcr0ss
Userlevel 7
estevanleal
@Razer.SpeedCr0ss I'm trying to contact you via PM, but I get an error everytime.

Can you please start a PM to see if it works? Thank you


Hey there! Absolutely. I've sent one already. I'll wait for your follow-up.
B
Hi Razer Support, I have exactly the same problem. All the above answers are just "PM" message but I couldn't see any answers on how to resolve the Camera and mic problem for my Razer Blade 15 Advanced 2018 edition (1070 Max Q model).
Could any Razer support please help? Thanks.
Z
Hi,
I also have the exactly same problem with the built-in camera and microphone! It really terrible but I am pretty sure it works previously. if there is any solution to these problems, this will be great!!!
B
suffer from the same issues
Razer.Speedcr0ss
Userlevel 7
besteggDeepCerise905
Hi Razer Support, I have exactly the same problem. All the above answers are just "PM" message but I couldn't see any answers on how to resolve the Camera and mic problem for my Razer Blade 15 Advanced 2018 edition (1070 Max Q model).
Could any Razer support please help? Thanks.


Hey there! Your point is well taken. However, the team can't just keep posting troubleshooting steps on threads as other customers may use it for a different model which is risky and can brick their device. Also, it is part of our investigation to ask details from your laptop such as serial number, BIOS version, etc., which is against our house rules if posted publicly. Thanks for understanding.

Hi everyone! Please submit a case to our Support Team or send me a PM. I'll wait for your follow-up.
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