Razer Blade 15 Advanced 2019 RTX 2071 / Core X GTX 1080TI - Nvidia driver keeps disappearing | Razer Insider

Razer Blade 15 Advanced 2019 RTX 2071 / Core X GTX 1080TI - Nvidia driver keeps disappearing


Hi

I have a new Razer Blade 15 with an RTX 2070 MaxQ. I have a Ultrawide monitor 1440p and have a Razer Core X which has a GTX 1080TI.

When I connect the e-gpu windows advises that the GTX 1080 TI has been connected and I'm able to happily play games, work etc.

I've been having a problem where after using the Blade and the Core X where the graphics driver seems to vanish and I have to reinstall the driver each again in order to use the RTX 2070 when not connected to the Core X. This is pretty frustrating.

I'm wondering what the best way of disconnecting the Core X is. Should I unplug the Core X from Thunderbolt 3 port before shutting down the laptop or should I shut down and then unplug and restart?

I'm using Windows 10 - 1903 release and Nvidia 430.86 drivers. Synapse and GeForce Experience are connected.

Any ideas?

Many thanks in advance.

Alyson

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OK so I've managed to see what's happening but have no idea how to fix this.


  • I shut the laptop down
  • Connect the Thunderbolt drive
  • Start the laptop
  • The Core X fires up
  • When it has all started Device Manager shows a GTX 1080TI (in the Core 😵 and The RTX 2070 (with a yellow triangle)
  • The Nvidia GPU Activity icon in the notification tray shows the GTX1080 TI as active and the RTX 2070 as disabled.
  • Play games/use computer.
  • When done, shut down laptop
  • disconnect the Core X
  • When I start the laptop, the RTX 2070 is still disabled in the Nvidia GPU activity icon
  • Device Manager shows the RTX 2070 as disabled.
  • When I open GeForce Experience immediately it asks me to install the latest driver (currently 430.86 - which i have installed numerous times)
  • Once installed it all is working fine

However, if i connect the Core X again from a shut down state the system will disable and not renable the drivers again

I suspect this to be a Windows issue but it is very frustrating to have to do this on a new laptop.

Anyone have any ideas?

Thanks

Alyson
Frustrated now.

This morning, i reset the Razer Blade 15 2019 Advanced using the Recovery Factory Reset (F9 at Start Up).

The laptop ran recovery, and ran Windows as it was installed when i first got it just over a week ago 1809 per Winver.

I logged in and it is back to the version it was delivered to me in. I've left it at a minimal install level.

Synapse installed automatically and updated - doesn't show a Gaming option on the Synapse Performance tab - only shows Balanced and Custom.

The original graphic driver that was in use on the RTX 2070 Max-Q was the one as shown on the Razer Blade 15 Mid-2019 Advanced Software and Drivers Page. The version was 419.71. These drivers interestingly do not exist on Nvidia's driver archive so these appear to be manufacturer specifics and the .inf files only hold cards Razer Laptops use which makes sense but made it hard to try and get the drivers on the Laptop and Core X in sync.

I set up the Core X Chroma using a 1080TI whilst it was only connected to my laptop. I did not connect any other razer peripherals so as to minimise any complexities.

The system added the card and after it had recognised it and Windows and restarted Windows had installed drivers for the 1080TI but these were 388.13 which meant it was different from the 2070 Max Q.

Eventually I was able to get the 430.86 (latest per Nvidia) installed so that Nvidia control panel showed both Cards with the same driver version.

Nvidia activity monitor intiall show these as both inactive.

Whilst connected to the Core X Chroma we could shut down and start up and both cards show.

If you then shut down, and disconnect the Core X Chroma when you restart the laptop Nvidia control panel shows 1080TI as disabled and the 2070 Max-Q inactive but not disabled.

If you then you shut it down again still disconnected and restart still disconnected, the 1080TI is not shown. The 2070 is shown as disabled. Nvidia control panel says no driver is installed.

Go to device manager, select the 2070 Max-Q - disable / enable has no effect. The select Update driver, Browse my computer for driver software, let me pick from a list of device drivers, and then i select the 430.86 DCH driver for the 2070 Max-Q - this updates quickly and it's all working.

If you shut down and reconnect the Core X CHroma, the 1080TI is connected and nvidia control panel shows it running the 430.86 drivers as does the 2070 Max-Q.

This can be reproduced at will every time. To rule out old card incompatibilities i've even put a RTX 2080 into the Core X Chroma and still the same reproducible issues persist.

Something is definitely not working as intended.