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Razer Blade 15 Advnaced Model 2019 Black Screen

Discussion in 'Razer Support' started by WhiteZillaTPK, Jul 12, 2020.

  1. WhiteZillaTPK

    WhiteZillaTPK New Member

    So I have the blade 15 advanced 2019 with a RTX 2060. I did the Win 10 feature update 2004 and then went to update the bios from version 1.04 to 1.05 and the I experienced BSOD. The razer restarted and then was stuck at a black screen. I can’t tell if it posted because there’s no splash, no cursor, completely blank! I powered off connected to the onboard graphics via usb c dongle to hdmi and still nothing. I again powered off and used the hdmi port to the 2060 and once again, a black screen. Power is directly connected, keyboard and backlight are both on and I can hear the fans spinning for the rtx! The green indicator light is on and slowly flashing as normal. I’ve tried to boot to bios but again nothing is displayed. I have removed cmos as well as the ssd seperately and together and still nothing. Any help would be greatly appreciated as I only have my laptop and my iPhone to troubleshoot issues
     
  2. Hi there, I am having a similar issue with a Blade Advanced 2018. From what I've gathered online, this may be a hardware issue or a driver issue, but I'm not even sure about that.

    Reinstalling Windows seems to help temporarily but sometimes even the install fails.

    Is your fan always running at 100%? That is another symptom that I have had.

    I think our best bet is to wait for someone to reply to our threads that knows something. Unfortunately, there doesn't seem to be a support email that we can directly contact for out-of-warranty repairs.

    - William
     
  3. S41NT001

    S41NT001 New Member

    Same issue , black screen of death , all above mentioned things , I am soooo sad.
     
  4. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey everyone! Thanks for posting your Razer Blade 15's concern here. Please perform the following:
    1. Unplug the device from the power adapter.
    2. Press and hold the power button for about 15-30 seconds.
    3. Once done, plug the power adapter back in and try to power on the device.
    4. If the device will not power on, press and hold the power button for 10 seconds with the charger plugged into the laptop.
    5. While still holding the power button, unplug the charger.
    6. Release the power button and don’t operate the system for 30 seconds.
    7. Try to power on the device again.
    Should the issue persists, please submit a case or send me a PM together with your device's serial number. I'll wait for your follow-up.
     
  5. DarthVader0

    DarthVader0 Active Member

    I'm just bumping this thread to mention two things,
    1, its still a problem
    2. the fix is to downgrade the nvidia drivers.

    I just upgraded my Razer Blade 15" to 2004 and like everyone else the laptop display stopped working. Using an external monitor and/or switching to the Optimus setting is a work around. I then grabbed the drivers from this url
    http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=936&pcid=935&nav=0,350,935

    The drivers are dated from 2019 and those worked, I suspect slightly newer drivers may work as well but its clear that the latest nvidia drivers are a problem because my first attempt to resolve this was to download the latest drivers that just came out.
     
    Razer.SpeedCr0ss likes this.
  6. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey bud! Thanks for sharing. :smile_:

    Hey everyone. Please let me know if the steps above help. Else, proceed on submitting case or sending me a PM.
     
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