Razer Blade 15 Advnaced Model 2019 Black Screen | Razer Insider

Razer Blade 15 Advnaced Model 2019 Black Screen

  • 12 July 2020
  • 5 replies
  • 67 views

So I have the blade 15 advanced 2019 with a RTX 2060. I did the Win 10 feature update 2004 and then went to update the bios from version 1.04 to 1.05 and the I experienced BSOD. The razer restarted and then was stuck at a black screen. I can’t tell if it posted because there’s no splash, no cursor, completely blank! I powered off connected to the onboard graphics via usb c dongle to hdmi and still nothing. I again powered off and used the hdmi port to the 2060 and once again, a black screen. Power is directly connected, keyboard and backlight are both on and I can hear the fans spinning for the rtx! The green indicator light is on and slowly flashing as normal. I’ve tried to boot to bios but again nothing is displayed. I have removed cmos as well as the ssd seperately and together and still nothing. Any help would be greatly appreciated as I only have my laptop and my iPhone to troubleshoot issues

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5 Replies

Hi there, I am having a similar issue with a Blade Advanced 2018. From what I've gathered online, this may be a hardware issue or a driver issue, but I'm not even sure about that.

Reinstalling Windows seems to help temporarily but sometimes even the install fails.

Is your fan always running at 100%? That is another symptom that I have had.

I think our best bet is to wait for someone to reply to our threads that knows something. Unfortunately, there doesn't seem to be a support email that we can directly contact for out-of-warranty repairs.

- William
Same issue , black screen of death , all above mentioned things , I am soooo sad.
Userlevel 7
Hey everyone! Thanks for posting your Razer Blade 15's concern here. Please perform the following:

  • Unplug the device from the power adapter.
  • Press and hold the power button for about 15-30 seconds.
  • Once done, plug the power adapter back in and try to power on the device.
  • If the device will not power on, press and hold the power button for 10 seconds with the charger plugged into the laptop.
  • While still holding the power button, unplug the charger.
  • Release the power button and don’t operate the system for 30 seconds.
  • Try to power on the device again.

Should the issue persists, please submit a case or send me a PM together with your device's serial number. I'll wait for your follow-up.
WhiteZillaTPK
So I have the blade 15 advanced 2019

I'm just bumping this thread to mention two things,
1, its still a problem
2. the fix is to downgrade the nvidia drivers.

I just upgraded my Razer Blade 15" to 2004 and like everyone else the laptop display stopped working. Using an external monitor and/or switching to the Optimus setting is a work around. I then grabbed the drivers from this url
http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=936&pcid=935&nav=0,350,935

The drivers are dated from 2019 and those worked, I suspect slightly newer drivers may work as well but its clear that the latest nvidia drivers are a problem because my first attempt to resolve this was to download the latest drivers that just came out.
Userlevel 7
DarthVader0
I'm just bumping this thread to mention two things,
1, its still a problem
2. the fix is to downgrade the nvidia drivers.

I just upgraded my Razer Blade 15" to 2004 and like everyone else the laptop display stopped working. Using an external monitor and/or switching to the Optimus setting is a work around. I then grabbed the drivers from this url
http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=936&pcid=935&nav=0,350,935

The drivers are dated from 2019 and those worked, I suspect slightly newer drivers may work as well but its clear that the latest nvidia drivers are a problem because my first attempt to resolve this was to download the latest drivers that just came out.


Hey bud! Thanks for sharing. :smile_:

Hey everyone. Please let me know if the steps above help. Else, proceed on submitting case or sending me a PM.