Razer Blade 15 (Base 2019) WIN 10 Version 2004 RGB Keyboard Lighting No Longer Works

Discussion in 'Razer Support' started by YarkTheShark, Jun 17, 2020.

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  1. YarkTheShark

    YarkTheShark New Member

    I upgraded my Razer Blade 15 to Windows 10 version 2004 and I noticed that the RGB keyboard lighting did not work anymore. Razer Synapse reported that there was no device installed to use the RGB settings. I checked the device manager and didn't see any drivers missing. I restarted my laptop. I checked for more updates but there wasn't any. I tried the function keys to increase the brightness but that didn't work.

    I ended up reverting to the older version, 1909 until this issue gets resolved.
  2. Rtifex

    Rtifex New Member

    Same problem with my new Razer Blade 15. Downloaded update as you did hoping to correct camera/Windows Hello issue, camera not detected and not showing in Device Manager. Now keyboard lighting is gone and Windows Hello still can't detect the camera however it is now listed in Device Manager. Looks like I'll be reverting back to 1909 as well :slightly_sad:

    Did you experience a problem with the camera and if so were you able to correct?
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