Razer Blade 15 Battery Died Down & Only Works With Adapter

Discussion in 'Razer Support' started by calvinchaikf, Dec 9, 2019.

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  1. calvinchaikf

    calvinchaikf New Member

    Was playing game on battery mode and suddenly the laptop switched off by itself. Now the laptop cannot be powered on but only can be switched on with adapter.

    Please help!
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Hi there! Are you still having the same issue? What's the power status of your Blade?
     
  3. calvinchaikf

    calvinchaikf New Member

    Yes the issue persist and seem it’s battery issue. Have contacted Razer Support and they mentioned will replace or repair as my unit under warranty. Hope they follow up promptly as the case was lodged early Nov and now only they attend to it.
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Thanks for the reply. Please PM me the case number. I'll take a look.
     
  5. calvinchaikf

    calvinchaikf New Member

    This is the case number. REMOVED Acknowledged the repair terms on 23 Dec and waiting for reply.
     
    Last edited by a moderator: Dec 28, 2019
  6. Chucklechop

    Chucklechop New Member

    Hi I'm experiencing the exact same issues on my Blade 15 purchased late 2018, this started to occur approximately the same date yours did. My battery says 69%charged but will not work when I unplug the power cable. What was your resolution?
     
  7. calvinchaikf

    calvinchaikf New Member

    Mine shows 0% charge with adapter. I just dropped mine to repair service / support centre. Nothing can be done to troubleshoot it. Very likely battery issues.
     
  8. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Hello there! Please PM me the serial number. I'll assist you from there.
     
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