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Razer Blade 15 Chronic Webcam Problem

Discussion in 'Razer Support' started by Arlanthe, May 17, 2020.

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  1. Arlanthe

    Arlanthe New Member

    Hi folks. Has anyone found a workaround of DIY for the chronic webcam "not found" error people continuously report here, in Reddit, and everywhere? My mic and webcam just disappeared from my system a few weeks before warranty expired, and wasn't bale to send it in before that date.

    Assuming it isn't a hardware problem- has anyone found a software solution? I have a hard time believing my internal mic and camera hardware died at the same time.

    This is my work computer, I do game research as a Ph.D. candidate in the GAMER Group at the University of Washington, and I invested a substantial chunk of my meager TA stipend on this device as an investment in a good game research laptop, and I feel like it was a waste. I can't get my research game recordings done, and it is more critical now that I am doing distance work.
     
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Thanks for posting your concern here on our support board. This case is still under investigation. Allow me to help by forwarding this to our Support Team. Please send me a PM together with the laptop's serial number. Let's continue from there.
     
  3. Arlanthe

    Arlanthe New Member

    I already went through this rigamarole just BEFORE the warranty expired (and months after the camera failed). I have been doing research, and your company knows damn well this is a known issue. Your defect rate is grossly high, and I got strung along. Unless you're going to repair my webcam for me, I'd rather hear from someone who might have found a jury rigged or alternative solution so I don't have to pay $700 to fix a problem you already knew about, and strung me along about.
     
  4. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Your point is well taken. As a moderator, we want to move things along by providing suggestive steps and escalating it to our Support Team if it needs further assistance. Don't hesitate to send me or the other mods a PM.
     
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