Razer Blade 15 (Early 2019) Screen Randomly Freezes | Razer Insider

Razer Blade 15 (Early 2019) Screen Randomly Freezes


Userlevel 7
Hello, I may have put this off for a while now but my Razer Blade 15 with GeForce RTX 2070 Max-Q freezes its screen sometimes at random occurrences. The only solution to unfreezing the screen is to fold my laptop down and reopen it. Everything running in the background appears to work properly and I could even talk to friends in Discord and continue typing while the screen is frozen (the words I type reappear when I reopen the laptop). I figure that I could wait for a Windows Update but several updates have come and passed and still hasn't solved the issue. I thought that maybe it has to do with Razer Synapse 3 but a couple of updates has passed as well and still hasn't fixed this issue.

This issue usually happens around 0-3 times per week. I'm also not sure if this is the issue but I did start to notice this happening around the time after I did the security update earlier this year. I figured there were some things I wasn't able to update so I also updated everything I could find here:
http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=864&pcid=860&nav=0,350,860

I would appreciate it if I could get some help on this matter because the random freezing is getting really annoying and isn't something that should happen to a laptop costing over $2000.

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3 Replies

Userlevel 6
Hi there. Please make sure that the system is updated. Try reinstalling your GPU. Let me know how it goes.
Userlevel 7
Razer.RedPanda
Hi there. Please make sure that the system is updated. Try reinstalling your GPU. Let me know how it goes.

Can you elaborate on making sure the system is updated? I updated the EC, BIOS, and Firmware Updater a month or two ago so I have the latest. Windows Updates, Synapse Updates, and Nvidia Driver Updates have also come and go but still couldn't fix this annoyance.

Also, can you elaborate on reinstalling my GPU? Are there guides for that and how can I do that safely?
Userlevel 6
RocketSkates93
Can you elaborate on making sure the system is updated? I updated the EC, BIOS, and Firmware Updater a month or two ago so I have the latest. Windows Updates, Synapse Updates, and Nvidia Driver Updates have also come and go but still couldn't fix this annoyance.

Also, can you elaborate on reinstalling my GPU? Are there guides for that and how can I do that safely?

Thanks for the reply. Sure thing. Please send over the serial number to me through PM. I'll assist you further there.