Razer Blade 15 late 2019 repair issuse

Discussion in 'Razer Support' started by MOECHTEgern, May 12, 2021.

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  1. MOECHTEgern

    MOECHTEgern New Member

    Hello,

    Recently i bought a Razer Blade 15 advanced (late 2019) used on EbayKleinanzeigen.
    I opend a case with the support and send it to an authorized repair service in Germany.
    And today i get the repair quotation with a bill about 1500€ to repair my Blade. I´m realy dissaptionted, that an company like Razer will charge such an amount of money for a product, that cant be possible out of warranty and isnt that cheap.
    I´m awear of EbayKleinanzeigen isnt an authorized seller for Razer products, but also there is simply no way it can be out of warranty because of its age.
    I hope there is a way to avoid this repair cost.

    Best regards,
    Markus
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    This is from our Limited Warranty Policy.

    upload_2021-5-13_5-18-52.png

    I can try to review your case. But if the device really was bought from eBay, then there's not much that I can do to turn things around. Send me your ticket number. Let's go from there.
     
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