I have a Razer Blade 15 I purchased in mid-July 2018. It's been a rock solid champ until tonight. I had it sitting on my table in sleep mode with the lid closed. I sat down to use it and opened the lid. It powered on for about 10 seconds (long enough for me to see the Windows login screen) and then the power just went full off. It didn't do a normal windows shutdown down; it didn't make it any noises; it didn't do anything except power fully off. Now, it won't power back on at all.
I did some searching on this forum and other places and I opened it up and disconnected both the main battery as well as the CMOS battery. While they were disconnected, I plugged in the power brick and tried to power on and it wouldn't power on at all. After a few moments, I reconnected both the CMOS battery as well as the main battery and put the bottom back on the laptop -- nothing. It is acting like there is no power at all.
I checked the power brick and it has the green LED showing that it has power. I've tried multiple power outlets around my house.
Is there some other debug step I should be taking?
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I noticed that @heyDanaLee is having the same issue as me over in this thread.
I left the laptop unplugged with both batteries disconnected overnight. Then, I did the 30 second power button idea again. This did not help either. Still won’t power on.
Userlevel 6
Hi there! Let me help you out with this. Please PM me the serial number of your Blade. Include the link to this thread as well. Let's continue there.
Thanks @Razer.RedPanda -- I chatted with technical support this morning and got an RMA number
Userlevel 6
Thanks for the update. Please let me know if you need more help.
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