Razer Blade 15 webcam suddenly not found

Discussion in 'Razer Support' started by 5t3in, Jan 18, 2020.

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  1. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi comrade! Thanks for sharing. Have you contacted our Suppor Team previously? If yes, please send me your email address or case number via PM. Let's continue from there.

    Hey everyone! I understand how inconvenient to have a laptop with a camera and a microphone that is not working nowadays. I am asking for everyone's cooperation and patience. Please help me gather details from your laptop so I can send a report and help the investigation. Send me the following:

    a. Video/screenshot of Device Manager showing the missing camera driver. Please check the webcam driver under Imaging devices or Sound, video and game controllers too.

    b. Video/screenshot of Device manager for microphone under "Sound, video and game controllers" and Sound properties in the system tray.

    c. Photo of BIOS main tab

    d. Screenshot of System Information (Press Windows Key+R on your keyboard. Inside the Run dialog box, type “msinfo32.exe”)

    e. Screenshot of your Windows Update history

    f. Razer Synapse version:

    g. Have you performed Windows System Restore or Razer Blade's factory reset? (Yes or No):

    Note:

    Please save the files in your Google Drive or another online drive account then send the link via PM. I'll pick it up from there.
     
  2. pixy-10

    pixy-10 New Member

    Same issue with my blade 15 advanced 2018. My webcam stopped working. "No Camera Detected" error.
     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Please send me a PM together with the details I've requested above. I'll wait for your response.
     
  4. OpTiMuS1980

    OpTiMuS1980 New Member

    Hi, I'm having the same problem with my webcam. It says no cameras are attached
     
  5. MindRift

    MindRift New Member

  6. MindRift

    MindRift New Member

    does anyone resolved or fixed this?
     
  7. OpTiMuS1980

    OpTiMuS1980 New Member

    the camera just stopped working suddenly. Not found in device manager. I have tried to do a full reset of the laptop and reinstall windows. still doesn't detect the camera. It was working fine last week.
     
  8. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

  9. by1841a32602997

    by1841a32602997 New Member

    Razer 15 2018 4k

    can't see the camera
     
  10. jagerx9

    jagerx9 New Member

    Wonder if this related to the webcam flickering on power in Blade Stealth 2019s?
     
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