Razer Blade 17" (2017) stopped taking a charge

Discussion in 'Razer Support' started by BrownShugah, Aug 13, 2019.

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  1. BrownShugah

    BrownShugah New Member

    I've had this laptop for a while, and although I hadn't changed how I use it, randomly the other day it started smelling like smoke, like burning. After the smell, it just stopped receiving a charge. It didn't even say "plugged in, not charging" or anything of that sort, it just stopped registering that it's plugged in at all. I only ever plug it in when I'm gaming or when it gets low on battery so I'm not irresponsible in terms of like overcharging or whatever. I've already been advised to reset battery drivers and stuff like that, which I've done, but no progress. I use this laptop for university work too, which I go back to in a few days. I really need it to work so any help or ideas on what could help would be greatly appreciated. Thank you!
     
    BrownShugah, Aug 13, 2019
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  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! I felt the urgency of this post. However, I'm also concerned with your safety that your laptop is showing. By the way, when your laptop started smelling smoke, is there a particular part in your laptop that heats up? Have you also contact your Support Team already? If you did, please send me a PM together with your case ID or email address so we can check for its available update.
     
    Razer.Speedcr0ss, Aug 14, 2019
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