Razer Blade 17 Pro 2020 black screen

Discussion in 'Systems' started by pitha1337, Jul 20, 2020.

  1. GoTom14

    GoTom14 New Member

    Come on Razer, if there is a new BIOS in plans, let us know, we are eagerly waiting for it!
     
  2. GoTom14

    GoTom14 New Member

    Hi good people of Razer, any news on this issue?
     
  3. GoTom14

    GoTom14 New Member

    Update, with latest Nvidia drivers I cannot use dedicated GPU at all, my screen, after the boot up sequence, doesnt light up at all.
     
  4. Hryniek

    Hryniek New Member

    Same here - got new blade yesterday with RTX 3070 - I tried to switch on it via Synapse, and after razer logo only the darkness... and then hard reset, back to bios and activated Optimus.
     
  5. bumpyclock

    bumpyclock New Member

    Same here. Got the new blade with 3070, can't use the high refresh rate because all I get is the black screen on boot.
     
  6. claussm

    claussm New Member

    Searching desperately for a fix here.. I also just bought a 2021 Blade 15 base with the RTX 3070 and 165hz screen. Pretty bummed that I'm stuck using 60hz until this is fixed. :/
     
  7. S-188

    S-188 New Member

    Oh man, this is really concerning. I really hope Razer fixes this issue ASAP. Saw it on YouTube and now here :/
     
  8. Hryniek

    Hryniek New Member

    Today after reinstaling Windows it worked! I dont know if there was any bios uptade but I didnt had any black screen or any other problems. Hopie it will work for you all :)
     
  9. claussm

    claussm New Member

    Are you on the latest game ready driver?
     
  10. fnievez

    fnievez New Member

    https://insider.razer.com/index.php?threads/blade-pro-4k-black-screen.73190/#post-743160

    This solved my problem for my Razer Blade 17 Pro 4k Touch, 120Hz, RTX 2080 Super Max Q. Hope this helps in some way. Make sure you install Nvidia driver version 465.89 and make sure to select Custom Installation and click "Clean Install".
     
  11. AndyDaPro

    AndyDaPro New Member

    I had the same issue. Updated BIOS to 1.04 and Nvdia driver to 265.89. While uninstalling the old driver and attempting to install 265.89, black screen came up. I then had to reverse to the previous driver.
     
  12. AndyDaPro

    AndyDaPro New Member

    Can you check what windows version you are in? And what version of your BIOS? Im thinking about reinstalling windows as well.
     
  13. TheMGuy

    TheMGuy New Member

    It's extremely sad that Razer still hasn't found a fix to this one year later.
    I got my Blade Pro 17 - RTX 2080S - 4K 120hz two days ago since it had a considerable discount on Amazon (in efforts for them to finish the stocks and push the 30 series of these laptops soon). Previously, with Windows and all drivers stock from the factory, the dedicated GPU option was working. Recently, though, I also started experiencing the same issue - either a black screen or excessive flickering and weird intermittent lines.
    It is disappointing to buy a 4K 120hz display for the best of both sharpness and smoothness, only to be able to use it in Optimus at 60hz locked.
    I see "fnievez" has posted a solution recently regarding the driver issue with downgrading to 465.89. Currently DDU'ing the 466.11 driver before clean installing the other proposed driver. Wish me luck!
     
  14. TheMGuy

    TheMGuy New Member

    Tried the proposed solution. Got rid of the flickering, but the black screen still occurs. Which BIOS version are you on? Which Windows version are you on (Windows+R, type winver and hit enter)?
     
  15. TheMGuy

    TheMGuy New Member

    Hello fellow Razer folks,
    So the issue kept frustrating me much like it did to you. Tried many drivers with various versions but to no avail.
    As much as it sucks, I ran a system recovery today, which is basically a Razer utility that resets your laptop and returns everything to the way it came out of the factory. After that happened, I tested out the "DGPU only" mode and it finally doesn't exhibit this issue anymore. Surprisingly, the driver out of the factory is quite outdated, 443.45. However, as the old saying goes; if it ain't broke, don't fix it, and so I won't update it and sacrifice my screen. I'd rather have a working screen and an outdated driver.
    Quite disappointing that, for a 3.2k machine, this issue exists. Razer shall look into it and work on a solution very soon.
    I also see "Hryniek" has mentioned something along the lines of reinstaling Windows. May you please elaborate? If reinstalling Windows can make you run the latest drivers with no issues, I'm all for it.
     
  16. GoTom14

    GoTom14 New Member

    No, it cannot, reinstalling Windows will do nothing. Tried it, doesn't work. Only thing that work is rolling back to an outdated version of Nvidia drivers.
     
  17. TheMGuy

    TheMGuy New Member

    Reinstalling Windows will NOT work. What will work is backing up your data (via any form other than a system image), shutting down your Blade, turning it on, immediately pressing the F9 button continuously to get into Recovery Mode, and recovering your Blade.
    In Recovery Mode, everything is reverted back to the same way it came out of the factory, including Windows, Synapse, and, of course, drivers, meaning that it will work just the way it used to do out of the factory.
    Once everything is good and you're done with the Windows setup, turn on airplane mode IMMEDIATELY. This makes sure that driver updates and Windows updates don't get downloaded and mess up your Blade again. Trust me, both are the contributing factors to your Blade encountering these issues.
    For me, the driver issue obviously was the cause of the black screen and flickering and Windows updates were actually an issue that caused Windows Hello to be very laggy and inconsistent, so I've disabled both. I know I'm running an ancient driver and build but until Razer gets their stuff together and cooperate with both Windows and Nvidia to release quality updates that don't compromise our devices, I'll be fine with them I guess.
     
  18. GoTom14

    GoTom14 New Member

    Any news on this Razer?
     
  19. GoTom14

    GoTom14 New Member

    Any news on this Razer?
     
  20. GoTom14

    GoTom14 New Member

    With latest Nvidia drivers it finally works again! I'm guessing not really thanks to Razer because of no communication on their part.
     
    DrLakis likes this.
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