Razer Blade 2016 - Not Charging when it is turned off

Hey guys, i recently purchased a brand new razer blade 2016 in September 2016, and got a brand new replacement in October 2016. Because the HDMI port was defective.

But this razer blade doesn't even charge when it is turned off. Is this normal? I checked all updates for drivers and everything is up to date and etc.

Please advise. I already emailed Razer but I haven't gotten a response.

 

Hey @Awdi I'm sorry to hear about this. It was great that you contacted us about this issue. If our Support Team does not reply in the next 24 hours do send another ticket to our Support Team and they will be able to provide the best solution to this issue.

I'll be locking this thread now. Do contact me directly if you require any assistance.

Do note that Razer Insider is not a support forum.

Peace