Razer Blade (2017) not turning on.

Discussion in 'Razer Support' started by smartsource563, Apr 27, 2018.

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  1. smartsource563

    smartsource563 New Member

    Hey guys!

    I bought my Razer Blade 2017 in september, and yesterday it decided to not turn on.

    Story is:
    I played some games via steam, and decided to have some rest, but before turning laptop off, I saw update notifications: NVidia drivers, and JavaSDK. I updated both of them, and restarted laptop.
    I left it for, maybe an hour, or less, turned on, and when I came back screen was blinking, like when You film it with camera, and mouse/keyboard were not working. I turned laptop off with power button, and after it doesn’t turn on.

    I only see “caps lock” light, and status light sometimes blinking.
    I tried to do “30 seconds button hold trick” - no result.

    In support chat I told exaclty the same story, and was told to wait for e-mail from EU support team. Also was suggested to send laptop to EU office, because it could be some problems with motherboard.

    It would be expensive to send stuff like laptop by post, and, also, to pay taxes to get it back from post, because in my country, if You recieve something more expensive than 75$ - You will pay more.

    Maybe someone have been in such situation, and can suggest any ways of resolving issue?
     
  2. Joikansai

    Joikansai Well-Known Member VANGUARD

    Where do you live and from where did you buy it. It’s weird though I never see nvidia driver update nor Java sdk things popping out, did you install 3rd party driver update software, or did you update it manually with Windows Update utility?
     
  3. smartsource563

    smartsource563 New Member

    I live in Israel, and my friend, who were in US brought it for me, as a gift for my studying applying.

    I updated Java through java updater, who did not poped out, just notified me in status bar. I need it for development, and soft, like “Intellij”, and “Eclipse”.

    GPU driver updated through NVidia Graphics Experience.
     
  4. Joikansai

    Joikansai Well-Known Member VANGUARD

    Dry the battery first (until caps lock light turn off), wait a while and try to start it up again. You can after boot trying to press F1 for bios menu or F9 for factory resetting window see if it can go there.
     
    smartsource563 likes this.
  5. smartsource563

    smartsource563 New Member

    I’ll try it, but it will take a lot of time!)
     
  6. smartsource563

    smartsource563 New Member

    UPD: Caps is not lightning anybore, nor status light.
    Nothing changed. No reaction. Even with charging.
     
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