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Razer Blade 2017 suddenly not anyones problem?

Discussion in 'Razer Support' started by smartBudGreenbicycle839, Jan 26, 2019.

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  1. Hey y'all while writing this i'm extremly frustrated.
    My Razer Blade 2017 gave up on me and hasn't booted up since then.
    A specialist who had a look at it said, there was to much heat and it burned something on the mainboard.
    After chatting back and fourth with the support they told me because i bought this through amazon, that they wouldn't repair it for me.
    After contacting amazon, we don't exist anymore in your country, i'm sitting here with a broken system which i paid 2500$ for and no one left to offer help. I am exteremly disappointed with the support i got and i just wanna use my Blade again.

    What can i do?
    Last edited by a moderator: Jan 26, 2019
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello there! You mentioned that you have previously contacted Razer Support. Can you PM me the case number or the email that you used to contact them so I can take a look?
  3. charsumner

    charsumner New Member

    I'm having the same problem. My laptop refuses to turn on and it's barely over 2 years old. Called customer service last week and they said I was the second person that day he spoke with calling in on the same issue. However, even then the customer service was disappointing as well. They basically told me it's most likely the motherboard and that there's nothing they can do because the supplier of the motherboard is no longer in business or Razer is no longer doing business with them. On top of that they told me I would have to buy a new laptop and they offered by a $5 coupon. Ridiculous!
    Anyway, good luck to you but know that you're not the only one with the same issue.
    MeOGxOx likes this.
  4. That's even worse! In my case they offered a repair at my expense (which I think is already rude)
    But to tell you, you have to get a new one by yourself is just outrageous. Asking that much money and meanwhile offering such shitty support is insane! I hope everyone here can learn from our struggles and knows better not to buy any of these systems under such horrible Customer Support conditions!
    charsumner likes this.
  5. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Can you PM me the case number so I can check out what happened?

    Anyone else having the same problem, send me a PM. Let's continue there.
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