Razer Blade 2018 Adv. Trackpad not working

Discussion in 'Razer Support' started by indexp, Mar 25, 2019.

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  1. indexp

    indexp New Member

    More than a month ago my trackpad stopped clicking. You can still track cursor (with twitches) but can't push any buttons. Now I can work only with mouse. Please help.

     
  2. Razer.FatKidWanderer

    Razer.FatKidWanderer Well-Known Member

    Was this working before? Have you done some updates on your Razer Blade?
     
  3. indexp

    indexp New Member

    Yes trackpad was okay for first 5 months. I have done only software updates through Synapse, and it stopped working suddenly, not after update. I tried to reinstall drivers. I have the latest version of BIOS.
     
  4. Razer.FatKidWanderer

    Razer.FatKidWanderer Well-Known Member

    I see. Can you send me the serial number of your Razer Blade through PM? Also, don't forget to include the link of this thread. Let's continue from there.
     
  5. radcat88

    radcat88 New Member

    Hey did you get your issue resolved I HAVE THE SAME PROBLEM and I HAD THE RAZER FOR ABOUT 5 months too! Please help! Shouldn’t happen for a $2500 computer..
     
    indexp likes this.
  6. radcat88

    radcat88 New Member

    i contacted razer and they wanted me to send my unit in. basically i would have to pay $130 for diagnostics which doesn't even cover labor and repair to begin with. I took my computer to reputable laptop repair shop they fixed it within the same day for $40. I do not recommend going through razer. it was just a hardware issue "it got stuck" the shop adjusted the pressure and everything too. no need to waste $130+
     
    indexp likes this.
  7. indexp

    indexp New Member

    Did you loose your warranty after this non authorized fix?
     
  8. Dogfish1964

    Dogfish1964 New Member

    mine has just started doing this - only 3 months old - whats happening Razer ?
     
    indexp likes this.
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