- Fans do not kick in regardless of load.
- Keyboard backlight shows different colours on the left-hand side.
- Synapse can't load profiles for my RB and also if it manages to load the profiles properly, it can't change backlight brightness or Fan Speed.
- Laptop fails to restart and stock on the restart screen.
- laptop fails to shutdown (Screen off, keyboard backlight off, just a low fan noise) and no matter how much I wait, it doesn't shut down.
- can't close the laptop lid completely. (I always put a cloth in the middle of the laptop to avoid leaving traces on the screen). I have to remove the cloth and push the lid a bit down until magnets keep the lid closed completely.
Every time, I turn my laptop, I have to check the fans to make sure, they are working, and then start to use my laptop. ( I noticed that if fans don't stop or start working every time I restart my laptop).
Solutions I have tried the below solutions and none of them worked:
- uninstall and reinstall Synapse
- reset my profile in synapse
- try synapse in "guest mode"
- reboot in "safe mode"
- reinstall windows
- checking the motherboard visually (I didn't find any visible issue with the motherboard)
- contact Razer Support (They told me to send the laptop over, and they will charge me US$99 for checking the laptop and also extra costs, which I think is going to be crazy high.)
I supposedly assume, the issue is with the motherboard and probably it is going to cost me around $900 to replace it. This issue probably existed in my laptop before, but I didn't use the laptop enough to notice the issues. This is the laptop that I really fell in love when I bought it, in terms of design and performance. But this is the worst experience that I ever had with any laptop in my life.
I have a few options with the current situation:
- Give the laptop to Razer Support to fix the issue.
- Find a decent repair shop which costs me less.
- order a mainboard online and replace the motherboard.
- Forget about Razer laptop and sell the laptop in the current state and get another brand.
Which option do you recommend me to do?
My Laptop Specs:
- Razer Blade 15 Base 2018
- Nvidia Geforce 1060 Max-Q
- 1 Zone Keyboard Backlight
- 16 GB ram
- 256GB SSD+ 2TB HDD