Razer blade pro 17 2019 - screen sudden shutdown

Discussion in 'Razer Support' started by Maxx_thor, Oct 7, 2019.

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  1. Maxx_thor

    Maxx_thor New Member

    all of sudden today screen has turn off unannounced, to return back when i move the laptop of position and/or restart the laptop itself.
    no idea if related to heat, throttling, etc.
    any1 any ideas?
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    I can help you figure things out if you PM me your System and Application logs from Windows Event Viewer. It's rather difficult to troubleshoot without the crash logs.
     
  3. Maxx_thor

    Maxx_thor New Member

    thanks appreciatte assistance, how do i save and the windows event viewer, so i can send them out
     
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Here's how to gather the logs:
    1. Open "Event Viewer" by clicking the "Start" button
    2. Click "Control Panel" > "System and Security" > "Administrative Tools", and then double-click "Event Viewer"
    3. Click to expand "Windows Logs" in the left pane, and then select "System/Application".
    4. Click the "Action" menu and select "Save All Events As".
    5. Upload them on GDrive or something similar and PM me the link.
     
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