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Razer Blade Pro 17 2020 Ram Issue

Discussion in 'Razer Support' started by Ljcastellano, Jul 3, 2020.

  1. Ljcastellano

    Ljcastellano New Member

    I bought the below 64GB ram kit to upgrade my 2020 Razer Blade Pro 17. I'm having BSOD and sometimes it just stays in the razer logo forever. When I insert the original Ram that comes with the computer, I don't have any problem. As a test, I installed in one slot the 32 GB (HyperX), and in the second slot, the 8GB (original that comes with the laptop) and the computer work fine. The issue happens only when I connect both Hyper X Ram 64GB.

    I reset the computer to factory settings, and updated the BIOS to the latest version 1.03 but the issue still present. Razer please help!!

    See the amazon link below for the RAM I bought.

    HyperX Impact 64GB 2933MHz DDR4 CL17 SODIMM (Kit of 2) Laptop Memory HX429S17IBK2/64
    https://www.amazon.com/gp/product/B0848NL2BQ/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1
     
    chusiupan, Lawalong and _D_E_A_D_ like this.
  2. _D_E_A_D_

    _D_E_A_D_ New Member

    Lawalong likes this.
  3. Ljcastellano

    Ljcastellano New Member

    The issue is the BIOS and Razer need to address that. I couldn't wait for Razer and I just returned the Hyper RAM and I bought two of the Samsung 32GB DDR4 2666MHz RAM. The downside is the speed 2666MHz but it is running fine.

    https://www.amazon.com/gp/product/B07N124XDS/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1
     
    _D_E_A_D_ likes this.
  4. _D_E_A_D_

    _D_E_A_D_ New Member

    hey thanks for letting me know buddy, I think I will stick with using one of the HyperX dimms + one of the dimms that came with the computer.

    I will chase Razer on this tho until I get more answers about when we can expect an update that resolves this problem.
     
    Lawalong and Ljcastellano like this.
  5. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey everyone! Thanks for posting your concerns here. This is odd. I'll cascade this to our Support Team. Please send me a PM together with your Razer Blade Pro's serial number. Let's continue from there.
     
    _D_E_A_D_ likes this.
  6. Ljcastellano

    Ljcastellano New Member

    See a few of the BSOD I had using the 64GB Hyper RAM
     

    Attached Files:

    _D_E_A_D_ likes this.
  7. _D_E_A_D_

    _D_E_A_D_ New Member

    Done, I just sent you the SN.
     
  8. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    I've replied to your PM. Thanks for the these photos. I'll create a case and forward this to our Support Team.

    Hi @techno_hideo_ ! Thanks for the PM. Please send me photos showing the error/stop codes too. Save the files via Google Drive or to another online drive account then paste the link in your PM. Let's continue from there.
     
    _D_E_A_D_ likes this.
  9. _D_E_A_D_

    _D_E_A_D_ New Member

    Hey thanks for your reply, I have submitted case (*Omitted for security purpose) for this and some "Zach R" is helping me with it, please guys I really hope you have something for us as Im for sure returning this laptop if I cant max it out with 64GB as advertised, I dont want to because I love my Razer but I will because one of the purposes of the purchase was to run it with 64GB of RAM.

    Thanks,
    Lennart
     
  10. JJYODA

    JJYODA New Member

    Is this what you bought

    HyperX 2x 32 2933mhz
    Part Number: HX429S17IBK2
     

    Attached Files:

  11. Ljcastellano

    Ljcastellano New Member

    Correct!!
     
  12. _D_E_A_D_

    _D_E_A_D_ New Member

    Hi!

    Any updates about this issue?

    Thanks,
    //Lennart
     
  13. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member


    Hi there! Sorry for the delayed response. I've notified the Support Team. They're still communicating with our devs and will reply to your email within 24-48 hours. I appreciate your patience.
     
  14. Akht79

    Akht79 New Member

    I bought this RAM and have tried it on 3x separate 2020 Razer Blade 17-inch laptops. Every Razer 2020 17-inch will BSOD. I also tried to update the Bios Firmware on one Razer but this did nothing. Also, I tried 64GB 2x32Gb HyperX 2666Mhz in the first laptop before buying the HyperX 2x 32Gb 2933Mhz RAM. Both HyperX 64GB Ram set speeds produce a loop and reboot of BSODs in the early 2020 Razer Blade 17-inch Laptop.
     
    Last edited: Aug 4, 2020
    chusiupan and dreambeats like this.
  15. Minow_Nyxcharon

    Minow_Nyxcharon New Member

    Hey Guys,
    I don't know, but why can't Razer provide the RAM information / problems for our "Razer Blade Pro 17 (Early 2020) and its capabilities as information for us users.
    But nice that all here have tried all possible RAM bars. Saved me a couple of different RAM purchases.
    I tried the "Crucial Ballistix SO-DIMM Kit 64GB, DDR4-3200, CL16-18-18-36 (BL2K32G32C16S4B)" in my new Blade and got it up and running. Unfortunately, luck didn't last long with the 64GB from Crucial and my NB always got stuck after a few minutes. The yield with the desired MHz was not what I had hoped for (2666Mhz) and XMP with BIOS 1.03 does not work either. The blade didn't even start.
    I have now bought 2x 32GB bars from Samsung and the NB started without any problems or automatic adjustments.
    > Samsung SO-DIMM 32GB DDR4-3200 CL22 2Gx8 DR * M471A4G43AB1-CWE * - https://www.samsung.com/semiconductor/dram/module/M471A4G43AB1-CWE/
    Clearly the RAM doesn't have the best CL | tRCD | tRP | tRAS values, but it works without problems, gets 2933MHz (like the 16GB Stock RAM bars) and that's the most important thing for me.
    I don't want to wait 6x months until I get feedback from Razer / a new BIOS appears and then I can buy a Ram bar that delivers a "few" better values.

    So I hope I can help you or the upcoming users who buy a Razer Blade Pro 17 and upgrade to 64GB.

    Bye games / follower of RAZER
     

    Attached Files:

    chusiupan and Lawalong like this.
  16. Lawalong

    Lawalong New Member

    I got same issue with HyperX Impact 64GB 3200MHz , intermittent BSOD in both slot with HyperX, single-channel ok,
     
  17. Lawalong

    Lawalong New Member

  18. Lawalong

    Lawalong New Member

    https://insider.razer.com/index.php?threads/razer-blade-pro-2020-xmp-bricks-my-laptop.61308/ Just found another post here similar issue iwth 32GB kit, I would guess 64GB not the ROC but XMP, seems Blade not working with high "CL" RAM
     
  19. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey everyone! Thanks for posting your Razer Blade's concern here. I suggest submitting a case to our Support Team or send me a PM. I appreciate your cooperation.
     
  20. coastrushDesire945

    coastrushDesire945 New Member

    Hello, I also tried upgrading my Razor Blade Pro 17 today, using 2x32GB HyperX 2933/CL17 DDR4 RAM.
    (I also submitted this case to support)

    The machine boots with 64GB, but Windows would BSOD soon afterward. I actually managed to start Forza 4 and start playing the first time, but then...

    I was curious, that perhaps one of the sticks was defective, so I tried with only one, and then only the other 32GB stick inserted into one slot. The machine worked fine.

    Then I put in one of the original 8GB sticks into the other slot, and the machine is still working fine with 40GB of RAM since. No issues so far. I tried swapping both 32GB sticks, so they are also OK.

    This seems to be a BIOS issue (to me), as only the 64GB configuration is problematic.

    It would be nice to get advice on this quickly, as I can still return the RAM for a full refund if using them both is not possible for some reason.

    Thanks!
     
    chusiupan and Razer.SpeedCr0ss like this.
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