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Razer Blade Pro 2017 Battery Bulge

Discussion in 'Razer Support' started by msintle, Jan 17, 2018.

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  1. tostendorf

    tostendorf Active Member

    So, guess what will happen in the 4th month! :big_grin_:
  2. kaeizr

    kaeizr New Member

    EXACTLY what I was thinking of when they told me that. Oh well, if I notice any signs of bulge again (I give them another 13 months) I'll probably be getting one from third-party and replace it myself. The warranty would be long gone by then anyway. I'm just hoping nothing else fails.
  3. Joikansai

    Joikansai Well-Known Member VANGUARD

    Pretty fair.
    They will anticipate it with providing with better one than imo, my Blade 2015 is also 3 years and according to the buyer there are no bulging issue, works well as well as my Blade 14 2017 that will have a year its birthday next month.
  4. secretheadFallow102

    secretheadFallow102 New Member

    They are a bit cagey about this, it's $117.12 (USD) for the battery, but then there may be extra charges for labor, or diagnostics, or other repairs associated with (say) charging system issues, so new motherboard or charger or software or who knows what...
    vistar and Joikansai like this.
  5. secretheadFallow102

    secretheadFallow102 New Member

    Another update, they are escalating again, will get back to me in 24-48 hours.
  6. kaeizr

    kaeizr New Member

    Plus if the bulging battery somehow damages other internals that aren't related to it but needs to be repaired because of it, they're gonna charge for those too.
  7. kaeizr

    kaeizr New Member

    Not to rub it in but after getting my battery changed, the battery life has been awesome. More than 2 hours with chrome (the infamous battery sucker) open in the background I still have >73% left. I just hope it stays this way. Or that it's not something wrong with the battery indicator. That's gotta be a big bummer.
    vistar likes this.
  8. klaus-l

    klaus-l Member

    A company relies on a notebook as a build machine ???? Better leave the company.
  9. Joikansai

    Joikansai Well-Known Member VANGUARD

    Then you won’t find a notebook in your entire life. Even Apple, Dell and gigabyte had this issue.
  10. klaus-l

    klaus-l Member

    What are you talking about ? A notebook is a portable device. If you don't have strong needs for portability, every PC is better and has more performance. It's not good for development and at least not good for server jobs, like build processes. Certainly not a "gaming" device.
    A serious developing company uses reasonable hardware. But not every company is serious.
    vistar likes this.
  11. secretheadFallow102

    secretheadFallow102 New Member

    They've escalated twice, and are waiting to hear from Higher Department. More News As It Happens...
  12. DaScottMan

    DaScottMan New Member

    My pro 2017 model has overheating issues and the customer service did nothing, and the guy i talked to was just flat out rude. I bought this laptop as a 4 year machine like my old laptop (asus rog g750jh) and dropped 5000$ for the top teir with the 2 tb ssd. Thae fact that i can only play a game for a couple of hours before the thing just shuts off is appalling especially for the price. Probably wont be buying a laptop from Razer again which is a shame cause i love their peripherals. smh
    vistar likes this.
  13. Joikansai

    Joikansai Well-Known Member VANGUARD

    I thought you’re taking about battery bulging things. Yes PC performance is better but on the similar specs, I don’t think every PC out there could play nowaday 4K gaming like my laptop and Core setting, beside performance not all the things that everyone need in a “gaming” device, like for me portability is needed, and I can add more performance only with one plug. About build process and developing companies things I don’t have an idea what you’re talking about, sorry.
  14. vistar

    vistar Active Member

    Wait...you have a 1080Ti and a Core, right? So any PC with that 1080Ti will perform a lot lot better, since you are getting less performance than my 1080 notebook.
  15. Joikansai

    Joikansai Well-Known Member VANGUARD

    Yes it’s true but some of them mostly only on benchmark, on real performance games I have only around 10% downgraded from 1080ti desktop like on FFXV, PUB and AC Origins, I play all on 4K not stable 60fps (i think desktop one without OC won’t also reach that) but playable around 50 which is enough for me, and I think it still performs better than desktop 1080. This setting will take better advantages if I play on higher resolution and yes I’m not doing any further tests yet how to bump benchmarks scores, it’s not OC value yet.
    vistar likes this.
  16. Preystation

    Preystation Active Member

    I have a FANTASTIC idea!!! Please like my idea if you found it interesting / worth trying. I read the reason battery bulges is due to moisture element? How about taping some desiccants into the case. These things absorbs oxygen and or moisture. I used to have moisture problem in the basement of my home and since I used these desiccants (I actually got them from the snack bags), the issue was resolved.
    eugenex6o4 likes this.
  17. Pentalobe

    Pentalobe Active Member

    Because the moisture (if that's really the problem, which is somewhat doubtful) is *inside* the battery.

    Because the risk is quite low and seems to extend to damaging the chassis and potentially motherboard. Of the dozens of ruined batteries we have seen, not one has done a Samsung. If that happens I'm sure Razer will change their tune.

    Laptops from HP, Apple, Lenovo, etc, burn down on the daily. It never makes the news unless it's some famous internet blogger with a MBP, which tends to only happen once a year or so.

    A coworker's personal HP caught fire and ruined her son's bedsheets and matress last year out of the blue while he was using it... It was also almost 3 years old and HP wasn't going to cover it, either. I'd take a swelling battery over that for sure.
  18. kaeizr

    kaeizr New Member

    Just gonna put this out here while we're at it.


    Some quotes: "Apple says that a limited number of these units feature a component that can fail and cause the built-in battery to expand. It is not a safety issue, according to the company, and Apple will replace all eligible batteries."

    "Any customer who has already paid for a replacement battery can contact Apple Support about a refund.

    The battery replacement program covers affected MacBook Pro models for five years after the first retail sale of the unit."
    eugenex6o4 and vistar like this.
  19. Pentalobe

    Pentalobe Active Member

    eugenex6o4 and vistar like this.
  20. teodoor

    teodoor New Member

    Extremely disappointing experience with Razer! My RB 2015 had two major issues in less than 3 years. The display got replaced due to dead pixels in year 1. Then the system started to experience battery/MB issues in year 3. Customer Support informed my that they cannot fix my RB 2015 due to discontinued parts?! I paid for the system $3,000 CAD. So much for Razer's product quality...
    vistar likes this.
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