Razer Blade Pro 2019 Random Stutters in Game

Discussion in 'Razer Support' started by Xepa88, Oct 27, 2019.

  1. Xepa88

    Xepa88 New Member

    Need some help! This is now the second Blade Pro (RTX 2080 Max Q) I've got from Best Buy with the same stuttering problem. After extensive trouble shooting with Razer support I decided to exchange the first Blade rather then roll the dice on further Razer support.

    These videos showcase the same issues I've experienced with both of my Blades...



    Just like the videos above, my CPU/GPU thermals are in check and usage was minimal. These stutters occur randomly and I'm at a complete loss. My only guess is it might be some sort of power delivery issue.
    I've set Synapse, Nvidia Control Panel, and Windows to favor high performance and Nvidia Graphics. Windows and Drivers are all up to date as well..

    At this price point I'm not really willing to roll the dice on RMA since I can still return this (second) one and get my money back...I really like this laptop but I need it to perform...

    Any help and additional ideas would be great!
     
  2. Xepa88

    Xepa88 New Member

    I think I found what might be causing the issue...Turning off and exiting ALL Synapse software seems to have corrected the stutters. Its unfortunate that the full performance of this laptop is locked behind Synapse...I'm hoping that a update can correct the stuttering issues that Synapse introduces so if I do keep the laptop I have what I paid for...
     
  3. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Have you tried reinstalling Synapse to see if it helps?
     
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