Razer Blade Pro 2020 can't update Nvidia drivers

Discussion in 'Razer Support' started by nyichiban, Jun 23, 2020.

  1. PlatinumPatriot

    PlatinumPatriot New Member

    Greetings everyone,

    Granted this is anecdotal, but seeing as how there's been little by way of verified FIXES for this issue for months, I'd like to report that I'm seeing initial improvements on the GAME READY 457.51 (02DEC) driver.

    Good luck out there, everyone!
     
  2. SanDMaN809

    SanDMaN809 New Member

    ok just updating here that the new 460.79 driver does not fix this, I've done a clean install of the driver after using driver cleaner in safe mode.
     
  3. Penthys

    Penthys New Member

    Razer Blade Pro 17 4K (late '19) - BIOS 1.04 - NVIDIA game ready driver 460.79

    Can confirm that the problem still exists.
    After closing cover and reopening, the screen stays black like all other versions after 452.06 and hibernation of the screen. Reverting back to 452.06 again.
     
  4. Besubo

    Besubo New Member

    460.79 definitely works fine for me, as were the 457.30.

    People having the black screen, can you please put some details about your config in your post (model, screen, windows version, etc.) ? To help pinpoint the hardware or software affected.

    > Razer Blade 17 Pro 2020, 4K120, 2080S, Windows 20H2, Bios 1.04, Dedicated GPU 120 Hz.
     
  5. Penthys

    Penthys New Member

    All Software versions, except NVIDIA driver, are most recent available.
     
  6. SanDMaN809

    SanDMaN809 New Member

    Razer blade 17 Pro Late 2019, 4k 120hz, 2080 Max-Q, Bios 1.04, dedicated gpu @ 120hz
    Windows build 19042.685 with windows experience pack 120.2212.551.0

    All Nvidia drivers after 452.06 have this black screen from resume from sleep or hibernation issue, and the issue even happens with some resolution changes when games switch to 1440p.

    The only fix I've had is either using an external monitor (not practical I use this laptop for business too and used to travel with it a lot and will again when things open up again). or to revert back to an older driver or use Optimus at 60hz refresh rate. None of these fixes are ok by me
     
    bpvarsity likes this.
  7. drewex81

    drewex81 New Member

    Quick question, Any reason to update the driver till the issue is confirmed fixed? do we lose any functionality
     
  8. Penthys

    Penthys New Member

    Security fixes, improved stability especially with newer games. E.g. the latest driver improves performance for the recently released Cyberpunk 2077
     
  9. PlatinumPatriot

    PlatinumPatriot New Member

    Well, for those who are trying to run Cyberpunk 2077 on their new rigs - I can tell you that Driver Update 460.79 (Game Ready) yields MASSIVE performance gains over the previous editions.
     
  10. TheHylianLegend

    TheHylianLegend New Member

    So, I've gone through the trouble shooting emails with Razer re: my Razer Blade 17 Pro 2020, 4K120, 2080S, Bios 1.06, Dedicated GPU 120 Hz and they've told me I need to send it in. My question is - is it worth the hassle of doing all of this, being without a laptop for who knows how long - when it seems we ALL have this black screen problem where we can't update GPU drivers? Honestly, if I go through this then get back the exact same machine (or someone elses refurb) and still have the same issues, I'm not going to be very happy. Also, my return window might be closed to get my money back.

    I'm really struggling with this decision. Do I just cut ties and return it, or do I wait it out and hope I get the laptop I THOUGH I was paying 5k for? :slightly_sad:
     
  11. bpvarsity

    bpvarsity New Member

    And another nvidia update comes out and guess what still black screen! yay thanks for nothing
     
  12. bpvarsity

    bpvarsity New Member

    return while you can. I have been dealing with this since July and no air in sight. Lost cause
     
  13. bpvarsity

    bpvarsity New Member

    For the record, mine is Razer Blade 17 Pro 2020, 4K120, 2080S, Windows 20H2, Bios 1.06, Dedicated GPU 120 Hz.
     
  14. bpvarsity

    bpvarsity New Member

    Will soon not be able to play games as many are now requiring more recent driver versions. Get your act together razer
     
  15. PlatinumPatriot

    PlatinumPatriot New Member

    My suggestion would be to return the product while you still are able. If the item does not bring you joy, there are plenty of alternatives available during this PC gaming renaissance market. Also, it may be worth considering looking into an nVidia 3000-series powered device after you complete the return, should you choose to do so.
     
    TheHylianLegend likes this.
  16. AndyMile0301

    AndyMile0301 New Member

    Hmmh? Same models same drivers, the only difference is I'm still on win 2004 instead of 20h2. I dont have the issue, but had it in past.
    Maybe i can help and we can compare further specs.

    I think the behavior of razer in this case in not professional. They should come out with an official statememt.
     
  17. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey everyone! I've coordinated with our Support Team and showed them your feedbacks after updating the laptop's NVIDIA driver. Please expect another NVIDIA driver updates since the issue is unresolved after the last firmware release. Please wait for the Razer Blade Pro 17" (2019) | RZ09-0314x and Razer Blade Pro 17" (2020) | RZ09-0329x further announcement here or on our support site.
     
  18. 4K2HD

    4K2HD Member

    This issue will NOT BE FIXED with a NVIDIA driver update.
    We require a BIOS update, ideally this BIOS update will also include a -100 CPU under volt and or unlock XTU access, our CPU performance was reduced by 30% compared to BIOS 1.0, the original BIOS this laptop shipped with and all for naught since the black screen issues persist.
    I still can't believe that RAZER cares so little about their top tier customers.
     
    TheHylianLegend and JuanOlivares like this.
  19. 4K2HD

    4K2HD Member

    Unless you can get a refund, which if I understand corrrectly you can't. Sending the laptop in won't fix the black screen issue..... UNLESS and this is a very very tedius process but if you can pull it of, it technically fixes many problems.

    1) Have them reset the BIOS to the original 1.0 BIOS
    2) Install an older version of Windows prior to version 2004
    3) Never upgrade NVIDIA drivers past the original it shipped with

    Essentially, this laptop a an OP BEAST when it first shipped, at times rivaling the Alienware Area 51 in performance, however RAZER crippled it significantly with the upgraded BIOS they posted to fix the black screen. I used to get around 23,000 in firestrike with BIOS 1.0, now Iam lucky to get 19,000.
     
    TheHylianLegend likes this.
  20. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for the feedback. The team is working on this issue. We'll send updates via Razer Synapse 3.0 or through our support site.

    Hey everyone. Please keep posting your diagnosis/observation with your device's display behavior. We are watching this thread and will use the gathered information here during the investigation.
     
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