Razer Blade Pro 2020 can't update Nvidia drivers

Discussion in 'Razer Support' started by nyichiban, Jun 23, 2020.

  1. drewex81

    drewex81 New Member

    Well I havent checked this board for a while but I got a new added problem to all of this. I've updated my bios about a month ago now im getting blue screen time to time related to my gpu. Cant upgrade the drivers. Anyway to downgrade the bios?
    Should I create a new thread for this, although it seems related.
    upload_2021-4-14_22-59-40.png
     
  2. JuanOlivares

    JuanOlivares New Member

    Hello everyone.
    Do you know if with these new Nvidia drivers, 466.11 already fixed our black screen problem?
    The truth is that I no longer want to change to a GPU decade, since it is very frustrating to see the black screen again and see that we still do not solve this big problem and as a result we do not enjoy our Razer Blade Pro 2020 4k 120 hz and others. thx
     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I was able to confirm that the issue is still happening on RTX 2080 NVIDIA driver version 466.11 when I assisted a user with Blade Pro 17 2019 yesterday. I am still working on his case and will coordinate with our devs as soon as I have the outcome of our isolation tests.
     
  4. SanDMaN809

    SanDMaN809 New Member

    I'm confirming here that the latest Nvidia driver won't even get the laptop display going from windows startup. I've had to rollback two to three divers just to be able to get into windows on discreet GPU mode and be able to use a updated driver (black screeen from hibernate still) but at least I'm not using a year old driver.

    WHEN IS THIS GOING TO GET FIXED ????
     
  5. Propofoln

    Propofoln New Member

    I have a 2020 Blade Pro with 2080 max and 4k screen. Having same issue with all drivers updated in dedicated GPU mode. I got this laptop from Razer one month ago
     
  6. Propofoln

    Propofoln New Member

    Anyone have any info?
     
  7. steelbrain

    steelbrain New Member

    It's been more time since I bought the laptop that I was not able to use 4k 120hz than I was able to use it.
    Ended up RMA-ing the laptop, fingers crossed I'll get a fixed replacement
     
  8. Propofoln

    Propofoln New Member

    It’s a software issue. Changing it for the same laptop won’t do anything. If I do a factory reset with old drivers it works fine. Let us know though if it changes
     
  9. steelbrain

    steelbrain New Member

    > It’s a software issue. Changing it for the same laptop won’t do anything. If I do a factory reset with old drivers it works fine. Let us know though if it changes

    For you. It may be, not for me. I have even reflashed it with the Razer Recovery image I got from support, so even with the BIOS, the driver stack and Windows being what they were at purchase time, it didn't work for me.
     
  10. Propofoln

    Propofoln New Member

    I reinstalled the recovery image tonight and installed the December Nvidia driver they said was the last driver that was working. No other software was installed/updated. After install, a black screen appeared again and no startup screen or power. I’m going to RMA this POS
     
  11. Propofoln

    Propofoln New Member

    Any help? Still waiting on Razer
     
  12. greencoler

    greencoler New Member

    I've also been having issues with black screens, though I have the late 2019 Razer Blade Pro 4K 120 Hz model. I was able to get the latest NVIDIA 466.11 update working on the RTX 2080 Max-Q GPU, but only if I run the system on NVIDIA Optimus which negates the purpose of having the extra expensive 4K 120 HZ model. Why have a 120 HZ screen if I can't use the 120 Hz screen? It reflects poorly on Razer as a company and will hurt the company's business and harm customer loyalty if Razer doesn't give adequate support to its customers, especially those who paid for particularly expensive products like us in this forum. I've been dealing with black screen issues since the Windows 2004 update and intermittent issues with various NVIDIA drivers not working, or certain games not running unless I'm using NVIDIA Optimus (Portal 2 is a recent example, I get a black screen unless I use NVIDIA Optimus but then I can't play in 120 HZ! It renders my purchase of this extra expensive PC as pointless!). I really wish there could be some firmware fix or communication between Razer and NVIDIA or RAZER and Microsoft or with whoever it takes to finally fix this longstanding issue that makes me deeply regret my purchase of this otherwise great PC.
     
    CHAITANYYA likes this.
  13. Propofoln

    Propofoln New Member

    Agreed. It’s a software issue and if I update past the 5/2020 driver that comes installed on the Razer image you use to restore the laptop to the factory settings, it won’t work in dedicated GPU mode, only optimus mode which negates the 120hz screen feature. We have to keep pressing Razer on this.
     
  14. greencoler

    greencoler New Member

    Yep, we definitely need to keep pressing Razer about this. At the very least, we deserve some transparency as to what progress has been made and why it's taken almost a year to resolve these issues. As far as I can tell, no progress has been made, and considering everyone in this thread paid extra money for the extra expensive model of this computer, it's unacceptable that we don't have more answers.
     
  15. Propofoln

    Propofoln New Member

    agreed. Is this happening on the 3080 laptops also?
     
  16. greencoler

    greencoler New Member

    I'm not sure, I can only speak for the 4K 120 HZ late 2019 model of Razer Blade Pro, which came with an RTX 2080 Max-Q. But from the looks of it, I've seen other forums of people with various models of the Razer Blade Pro who have had similar issues of black screens and an inability to apply certain Windows and/or NVIDIA updates without causing black screens. Considering how widespread it is, I'm surprised these issues haven't been addressed sooner. I'm able to use the latest NVIDIA driver that came out, 466.27, but only on NVIDIA Optimus. That means I can't run games at 120 HZ, which was a major reason why I bought this particular model. It's quite disappointing that I can't use what I paid for. And I'd just roll back the NVIDIA update so that the 120 Hz works, but NVIDIA recently announced that there are security vulnerabilities in their outdated drivers so I don't want to risk using them, and I think it's unfair that so far the main suggestion I've seen as a "fix" has been to roll back and use outdated software, especially now in light of this security vulnerabilities. Here's a source about the NVIDIA driver security vulnerabilities: https://www.tomsguide.com/news/nvidia-gpu-owners-warned-about-serious-driver-bugs-update-now
     
  17. greencoler

    greencoler New Member

    I'd post in the thread dedicated to my particular late 2019 model instead of this one, but the thread for my model was closed (it reads "Not open for further replies.") despite the fact that no real solution was ever provided for these issues aside from just rolling back the drivers or updates that bring out the issue, which as I've said before in this thread, is a problem given the newly found security vulnerabilities in the older drivers. I hope history doesn't repeat itself with this thread and we can finally get some answers or a working solution. This is the thread I came from: https://insider.razer.com/index.php...een-after-2004-windows-10-update.63281/page-4
     
  18. GoTom14

    GoTom14 New Member

    Update for my Razer Blade Pro 17 Fall 2019: I have sent the laptop to RMA department, they changed both fans and claim it is working now. It is, if the driver is from 2019:) If I update the driver for Nvidia to the latest one, the screen goes black during the update and I cant use dedicated GPU mode anymore, I am forced to use Nvidia Optimus.
    Don't send your laptops to RMA, they will not be fixed, this seems to be a software issue but neither Nvidia or Razer know how to fix it or either care, which is incredible, since this is a very expensive laptop with 2080 GPU, also one of the most expensive GPU's.
    Waiting for a fix Razer!
     
    Last edited: May 5, 2021
  19. Propofoln

    Propofoln New Member

    about what I figured they would do. It’s not a hardware issue because the laptop works perfect with drivers from 5/2020. Problem is when you update it past that you can’t run dedicated GPU mode. I’m not sure Razer knows how to fix it which is frustrating. Wonder if the new 3080 laptops do the same thing with the new drivers.
     
  20. Propofoln

    Propofoln New Member

    any update Razer?
     
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