Razer Blade Pro 2020 can't update Nvidia drivers

Discussion in 'Razer Support' started by nyichiban, Jun 23, 2020.

  1. Propofoln

    Propofoln New Member

    Agreed. It’s a software issue and if I update past the 5/2020 driver that comes installed on the Razer image you use to restore the laptop to the factory settings, it won’t work in dedicated GPU mode, only optimus mode which negates the 120hz screen feature. We have to keep pressing Razer on this.
     
  2. greencoler

    greencoler New Member

    Yep, we definitely need to keep pressing Razer about this. At the very least, we deserve some transparency as to what progress has been made and why it's taken almost a year to resolve these issues. As far as I can tell, no progress has been made, and considering everyone in this thread paid extra money for the extra expensive model of this computer, it's unacceptable that we don't have more answers.
     
  3. Propofoln

    Propofoln New Member

    agreed. Is this happening on the 3080 laptops also?
     
  4. greencoler

    greencoler New Member

    I'm not sure, I can only speak for the 4K 120 HZ late 2019 model of Razer Blade Pro, which came with an RTX 2080 Max-Q. But from the looks of it, I've seen other forums of people with various models of the Razer Blade Pro who have had similar issues of black screens and an inability to apply certain Windows and/or NVIDIA updates without causing black screens. Considering how widespread it is, I'm surprised these issues haven't been addressed sooner. I'm able to use the latest NVIDIA driver that came out, 466.27, but only on NVIDIA Optimus. That means I can't run games at 120 HZ, which was a major reason why I bought this particular model. It's quite disappointing that I can't use what I paid for. And I'd just roll back the NVIDIA update so that the 120 Hz works, but NVIDIA recently announced that there are security vulnerabilities in their outdated drivers so I don't want to risk using them, and I think it's unfair that so far the main suggestion I've seen as a "fix" has been to roll back and use outdated software, especially now in light of this security vulnerabilities. Here's a source about the NVIDIA driver security vulnerabilities: https://www.tomsguide.com/news/nvidia-gpu-owners-warned-about-serious-driver-bugs-update-now
     
  5. greencoler

    greencoler New Member

    I'd post in the thread dedicated to my particular late 2019 model instead of this one, but the thread for my model was closed (it reads "Not open for further replies.") despite the fact that no real solution was ever provided for these issues aside from just rolling back the drivers or updates that bring out the issue, which as I've said before in this thread, is a problem given the newly found security vulnerabilities in the older drivers. I hope history doesn't repeat itself with this thread and we can finally get some answers or a working solution. This is the thread I came from: https://insider.razer.com/index.php...een-after-2004-windows-10-update.63281/page-4
     
  6. GoTom14

    GoTom14 New Member

    Update for my Razer Blade Pro 17 Fall 2019: I have sent the laptop to RMA department, they changed both fans and claim it is working now. It is, if the driver is from 2019:) If I update the driver for Nvidia to the latest one, the screen goes black during the update and I cant use dedicated GPU mode anymore, I am forced to use Nvidia Optimus.
    Don't send your laptops to RMA, they will not be fixed, this seems to be a software issue but neither Nvidia or Razer know how to fix it or either care, which is incredible, since this is a very expensive laptop with 2080 GPU, also one of the most expensive GPU's.
    Waiting for a fix Razer!
     
    Last edited: May 5, 2021
  7. Propofoln

    Propofoln New Member

    about what I figured they would do. It’s not a hardware issue because the laptop works perfect with drivers from 5/2020. Problem is when you update it past that you can’t run dedicated GPU mode. I’m not sure Razer knows how to fix it which is frustrating. Wonder if the new 3080 laptops do the same thing with the new drivers.
     
  8. Propofoln

    Propofoln New Member

    any update Razer?
     
  9. JuanOlivares

    JuanOlivares New Member

    Hello everyone.
    Do you know if with these new Nvidia drivers, 466.27 already fixed our black screen problem?
    The truth is that I no longer want to change to a GPU dedicade, since it is very frustrating to see the black screen again and see that we still do not solve this big problem and as a result we do not enjoy our Razer Blade Pro 2020 4k 120 hz and others. thx
     
  10. Propofoln

    Propofoln New Member

    I know the latest drivers from 2-4 weeks ago didn’t fix it. I just run the 05/2020 driver (from a year ago) and the dedicated GPU mode works fine. Frustrating we can’t update drivers
     
  11. Dopefish.

    Dopefish. New Member

    Is there some other route we can take? Is there a forum like this one on NVIDIA's or Microsoft's forum for support? Should we all get together and fire up a class action lawsuit? I'm about ready to sell this laptop at a HUGE loss and buy something from another manufacturer that works, and never return to Razer ever again as well as sway anyone and everyone I know away from their products. I'm pretty sure this is all a cry from the community for help. This is absurd.
     
    Gauner123 likes this.
  12. greencoler

    greencoler New Member

    I've also wondered if this is worthy of a class-action lawsuit. I mean, so far we've been told by Razer support that we have one of two options. Either we can A.) not update our drivers and leave ourselves open to a slew of security vulnerabilities for Windows and/or NVIDIA just to be able to use our 120 Hz features that we paid extra money for and were promised by advertising, or B.) we can update our drivers and software to avoid having security vulnerabilities using NVIDIA Optimus while also voiding one of the main features promised for this product in advertising. Mind you, I'm not hating on the kind people I've spoken to in Razer Customer Support, they're just caught in the middle of the company Razer's poor business practices and have to do their best and watch what they say for the sake of their jobs- and I can respect that- but Razer has really gone too far with this. Are computer manufacturers bound by law to provide some basic level of maintenance for software and firmware for their products to ensure that they work as intended even as new security patches come out over time (at least for the measly span of a few months to a year after the product comes out)? I would certainly hope so. It doesn't seem right that the company that made our computers has basically told us collectively "Oh you want 120 Hz? Enjoy the security vulnerabilities. Oh what's that, you don't want security vulnerabilities? Well, I guess you'll have to swallow your pride and the hit to your wallet when you update and use NVIDIA Optimus so you don't get black-screened. What's that? Do you want a proper fix for that? Nah, we're done here, we have your money already." I'm sorry to come off so spiteful but I spent thousands on my computer only for these issues to start happening less than half a year after owning it, odds are that's the story for most of us here. Maybe there's a case here for a class action, I'd be all in. I would certainly caution anyone I know to avoid Razer products at this point, I've waited over a year now and I've tried patience but this is just ridiculous.
     
  13. greencoler

    greencoler New Member

    Need I mention as well that the previous forum I came from for my late 2019 model was marked "Not open for further replies," with the last official word from a Razer representative being that the fix was to roll back the updates to an older driver. As if that was an actual solution and not an attempt to kick the matter under the rug and forget it ever existed. "Rolling back the drivers" is far, far from an actual solution, and then the discussion of the matter in that forum was *closed* leaving me to flock to this thread for people with models newer than mine with the *same exact issue as my 2019 model*. So in other words, this black screen problem was known about the 2019 models and Razer didn't fix it for the 2020 models, and who knows if these same issues crop up in even newer models than that! I sincerely hope that people buying the newer models don't get screwed over the same way we did.
     
  14. Gauner123

    Gauner123 New Member

    It's been a month since the last Razer update. (nearly) @Razer.Speedcr0ss, many more posts/updates from users. Any updates from Razer?
     
  15. Minocclo

    Minocclo New Member

    Just got a new Blade Pro 17 2020 with a 2080 super and am having the same issues. Glad I found this thread. Tried to update the drivers with GeForce Experience and got the black screen. Really hope we get a fix for this soon. Reverting to old drivers is not fun.
     
  16. drewex81

    drewex81 New Member

    if you just bought it from somewhere you can return, return it. this will not get fixed. Razer doesn't care, nor does nvidia. we are screwed, you don't have to be.
     
  17. Minocclo

    Minocclo New Member

    Unfortunately, I bought the laptop a few months ago, and only recently got around to updating the graphics driver and ruining a perfectly good day getting the laptop working again. So, no longer able to return. For a product as expensive as this, I expected much better support from Razer. :slightly_sad:
     
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