Razer Blade Pro 2020 can't update Nvidia drivers

Discussion in 'Razer Support' started by nyichiban, Jun 23, 2020.

  1. JuanOlivares

    JuanOlivares New Member

    Hello everyone.
    Do you know if with these new Nvidia drivers, 466.27 already fixed our black screen problem?
    The truth is that I no longer want to change to a GPU dedicade, since it is very frustrating to see the black screen again and see that we still do not solve this big problem and as a result we do not enjoy our Razer Blade Pro 2020 4k 120 hz and others. thx
     
  2. Propofoln

    Propofoln New Member

    I know the latest drivers from 2-4 weeks ago didn’t fix it. I just run the 05/2020 driver (from a year ago) and the dedicated GPU mode works fine. Frustrating we can’t update drivers
     
  3. greencoler

    greencoler New Member

    I've also wondered if this is worthy of a class-action lawsuit. I mean, so far we've been told by Razer support that we have one of two options. Either we can A.) not update our drivers and leave ourselves open to a slew of security vulnerabilities for Windows and/or NVIDIA just to be able to use our 120 Hz features that we paid extra money for and were promised by advertising, or B.) we can update our drivers and software to avoid having security vulnerabilities using NVIDIA Optimus while also voiding one of the main features promised for this product in advertising. Mind you, I'm not hating on the kind people I've spoken to in Razer Customer Support, they're just caught in the middle of the company Razer's poor business practices and have to do their best and watch what they say for the sake of their jobs- and I can respect that- but Razer has really gone too far with this. Are computer manufacturers bound by law to provide some basic level of maintenance for software and firmware for their products to ensure that they work as intended even as new security patches come out over time (at least for the measly span of a few months to a year after the product comes out)? I would certainly hope so. It doesn't seem right that the company that made our computers has basically told us collectively "Oh you want 120 Hz? Enjoy the security vulnerabilities. Oh what's that, you don't want security vulnerabilities? Well, I guess you'll have to swallow your pride and the hit to your wallet when you update and use NVIDIA Optimus so you don't get black-screened. What's that? Do you want a proper fix for that? Nah, we're done here, we have your money already." I'm sorry to come off so spiteful but I spent thousands on my computer only for these issues to start happening less than half a year after owning it, odds are that's the story for most of us here. Maybe there's a case here for a class action, I'd be all in. I would certainly caution anyone I know to avoid Razer products at this point, I've waited over a year now and I've tried patience but this is just ridiculous.
     
  4. greencoler

    greencoler New Member

    Need I mention as well that the previous forum I came from for my late 2019 model was marked "Not open for further replies," with the last official word from a Razer representative being that the fix was to roll back the updates to an older driver. As if that was an actual solution and not an attempt to kick the matter under the rug and forget it ever existed. "Rolling back the drivers" is far, far from an actual solution, and then the discussion of the matter in that forum was *closed* leaving me to flock to this thread for people with models newer than mine with the *same exact issue as my 2019 model*. So in other words, this black screen problem was known about the 2019 models and Razer didn't fix it for the 2020 models, and who knows if these same issues crop up in even newer models than that! I sincerely hope that people buying the newer models don't get screwed over the same way we did.
     
  5. Gauner123

    Gauner123 New Member

    It's been a month since the last Razer update. (nearly) @Razer.Speedcr0ss, many more posts/updates from users. Any updates from Razer?
     
  6. Minocclo

    Minocclo New Member

    Just got a new Blade Pro 17 2020 with a 2080 super and am having the same issues. Glad I found this thread. Tried to update the drivers with GeForce Experience and got the black screen. Really hope we get a fix for this soon. Reverting to old drivers is not fun.
     
  7. drewex81

    drewex81 New Member

    if you just bought it from somewhere you can return, return it. this will not get fixed. Razer doesn't care, nor does nvidia. we are screwed, you don't have to be.
     
  8. Minocclo

    Minocclo New Member

    Unfortunately, I bought the laptop a few months ago, and only recently got around to updating the graphics driver and ruining a perfectly good day getting the laptop working again. So, no longer able to return. For a product as expensive as this, I expected much better support from Razer. :slightly_sad:
     
  9. GoTom14

    GoTom14 New Member

    These are the results from my testing of various driver versions:
    • If I run Nvidia driver version 431.70, there is no issue
    • If I run Nvidia driver version 456.71 the screen cannot turn on back after laptop wakes up from sleep
    • If I run Nvidia driver version 466.27 (and all other following this version) the screen goes black during the installation of the driver and laptop cannot be run in dedicated GPU mode ever
    I didnt cover all the versions there are but some of them. I hope this will help Razer engineers a bit.
     
  10. steelbrain

    steelbrain New Member

    I got a new Razer Blade 17 Pro from RMA, and previously even downgrading NVIDIA driver wasn't working for me.

    Here's the list of pre-installed Software and their versions, hopefully it helps someone.

    The Windows version is 2004, OS Build 19041.208
     

    Attached Files:

    Last edited: May 22, 2021
  11. JuanOlivares

    JuanOlivares New Member

    Hello everyone.
    Do you know if with these new Nvidia drivers, 466.47 already fixed our black screen problem?
    The truth is that I no longer want to change to a GPU dedicade, since it is very frustrating to see the black screen again and see that we still do not solve this big problem and as a result we do not enjoy our Razer Blade Pro 2020 4k 120 hz and others. thx
     
  12. JuanOlivares

    JuanOlivares New Member

    Has anyone news?
     
  13. GoTom14

    GoTom14 New Member

    It doesnt, Razer needs to fix this with a BIOS update or some other kind of software patch.
     
  14. Gauner123

    Gauner123 New Member

    Considering they've stopped replying to this post, I'm not holding my breath for a fix.
     
  15. JuanOlivares

    JuanOlivares New Member

    Hello everyone.
    Do you know if with these new Nvidia drivers, 466.47 already fixed our black screen problem?
    The truth is that I no longer want to change to a GPU dedicade, since it is very frustrating to see the black screen again and see that we still do not solve this big problem and as a result we do not enjoy our Razer Blade Pro 2020 4k 120 hz and others. thx
     
  16. GoTom14

    GoTom14 New Member

    Try version 456.71, you can use the laptop in dedicated GPU mode but just watch out that the screen doesn't turn off or the laptop goes to sleep. Then it works fine.

    Still waiting for a fix from Razer so we can use the latest driver version.
     
  17. SanDMaN809

    SanDMaN809 New Member

    I think those are our two options at this point really, I've tweeted at their ceo several times, and I get a customer service rep contacting me and it's always the same oh you can roll back the driver BS, it's ridiculous, it's been almost a year now since this issue started. And they are just radio silent. I'm also strongly recommending anyone and everyone I know to stay away from their laptops. Damn shame.
     
  18. SanDMaN809

    SanDMaN809 New Member

    I've been there too man, it's moved on from frustrating to outright ridiculous.. I like your suggestion of a class action suit though. Did you hear about the guy suing dell over the area 51 laptop not being upgradeable.. .he sued over breach of warranty
     
  19. GoTom14

    GoTom14 New Member

    Any news on this Razer?
     
  20. Incendiary0

    Incendiary0 New Member

    The combination of the latest Windows Updates and today's NVIDIA driver up date (GeForce 466.77) has finally fixed this for my 4K120Hz / 2080 Razer Blade Pro 17” (2019) | RZ09-0314x. It not only can boot with an external monitor enabled and still have the 4k120Hz display working, it can also sleep and resume from sleep correctly.
     
    martalizer and CHAITANYYA like this.
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