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Razer Blade Pro 2020 can't update Nvidia drivers

Discussion in 'General Discussion' started by nyichiban, Jun 23, 2020.

  1. LuizHBento

    LuizHBento New Member

    NVIDIA Optimus is not an options... This is a gaming rig, reducing 100fps is never an option... Why then would I pay (a lot) for a 240Hz display?

    Almost 2 months from the last working driver update and still no news about a solution? If this is an unsolvable problem (for Razer, because other brands are not having this issue) the company should consider recalling these devices. We paid a lot of money for not being able to have the last drivers...

    Razer should put more effort on solving it or start to recall the devices... Our patience is running out...
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    I am currently working offsite, so I don't have all the details. But as far as I know, this only happens when updating the GPU driver to version 451.48 on Windows 10 2004.

    @LuizHBento

    We are doing what we can. A quick Google search would tell you that this isn't a Razer only issue as this has something to do with the updates that came with Windows 10 2004. Microsoft and NVIDIA had already stated that they are working together with their partners to fix this.
     
  3. 4K2HD

    4K2HD New Member

    Would you please confirm that reinstalling an pre 2004 older version of Windows would allow me to upgrade drivers?
    It would be annoying to go through a boot repair to older versions but I rather have the latest game ready drivers than Windows.
    Please confirm that it would work, I just don't want to go through all the trouble if it's not going to solve the problem.
    Thanks!
     
  4. Backhandace

    Backhandace New Member

    The response from Razer for this issue is really worrisome.There is no acceptable reason for Nvidia drivers to not work on these machines when Windows 2004 is installed. I had no problem updating my Alienware M15 R3 nividia drivers with Windows 2004 installed. It's a bummer but I think I will just return the Razer I ordered when it arrives later this week. Hopefully, Razer can improve its support for its "high-end" products.
     
  5. 4K2HD

    4K2HD New Member

    Some Razer laptops like mine, have the ability to switch to GPU mode only, meaning we are able to bypass OPTIMUS to get the most out our GPU's. This issue they claim does affect all laptops that have this GPU only mode (MUX switch). I am going to try to install older versions of Windows and see if that does the trick.
     
  6. rhino8785

    rhino8785 New Member

    I just received my RBP17 4k today, and I had heard about this issue a little prior to ordering. I also noticed that my drivers are stuck on 4/15, so I'm going to assume that the best thing for me to do is to just wait on an official notice about updating. I assumed that it wouldn't take all THAT long to fix the issue, but I guess if its already been 3 months and there's not even an identification of the problem at hand, it could be an issue for a long time to come.

    Coincidentally, how big of an issue is this? I love this laptop to death so far, and it has the nicest display I've ever seen on a computer, but to see some people choosing to possibly return their machines over this is a little eye opening.
     
  7. 4K2HD

    4K2HD New Member

    You will be able to play games, one would hope that eventually they fix this, I think COVID is making it take longer than normal given that most are working from home.
     
  8. Kaitokid021

    Kaitokid021 New Member

    I think on rep on nvidia replied on reddit or at least one posted here https://www.reddit.com/r/razer/comments/hjmm3k/razer_blade_15_psa_if_you_update_to_windows_v2004/
    and said that the problem was the bios from razer it has to be update like the other person said other laptop works without any issue.
     
  9. cjjacobs

    cjjacobs New Member

    You nailed the essence of this situation perfectly. Razer has seriously dropped the ball here and it is totally unacceptable. Those of us that purchased this laptop deserve more than infrequent comments, on various forums, that don't really address the issue. Had I realized that this was a problem before my return date passed I would've returned mine and bought another brand. This is a clearly a Razer issue since no other gaming laptops are facing this issue.
     
    4K2HD and LuizHBento like this.
  10. AndyMile0301

    AndyMile0301 New Member

    you are right. What is razer advertising: : 4K 120 Hz display, XMP support, performance in a thin chassis. What do you get: No 120 Hz with the latest NVidia drivers, no XMP in bios, no undervolting to boost performance. It is ridiculous. I really hope the read this here and try to get things fixed!
     
    4K2HD likes this.
  11. 4K2HD

    4K2HD New Member

    So I went ahead and installed an OLDER VERSION OF WINDOWS prior to the May 2020 update and I can CONFIRM that I updated my NVIDIA GAME READY DRIVERS and it works fine.
    It is a big pain in the rear to doit but for those who want to try feel free to ask. In the meantime I will not update to 2004 until NVIDIA and Microsoft work out a solution.
     
    LuizHBento and Razer.Caziel like this.
  12. sleekspot921

    sleekspot921 New Member

    Hey mate, how did you do that? So you install a version of Windows that is even older than the out-of-factory version? Please show me how. Thanks.
     
  13. AndyMile0301

    AndyMile0301 New Member

    which version did. you install exactly? could you post Version number? Thank you very much!
     
  14. cjjacobs

    cjjacobs New Member

    This issue was present before Windows 2004. When I received my Blade Pro 17 I was getting the notification that there weren't any newer drivers and that was weeks before installing 2004.
     
  15. AndyMile0301

    AndyMile0301 New Member

    Hi, I did it too. I reinstalled windows; this time version 1909 and i can confirm that I can use the razer with the latest nvidia studio drivers in Nvidia GPU only mode with 120 Hz. Windows version: 1909, Nvidia 451.77. I did not have a black screen or something similar
     
  16. Jscolt

    Jscolt New Member

    Same issue here, I had to down grade to previous drivers. Here is a helpful trick, External monitor support will work even though the laptop screen wont. Once I plugged in monitor I was able to revert to older drivers that work. Razer REALLY needs to fix this. I posted last month about it and my post was deleted.
     
  17. AndyMile0301

    AndyMile0301 New Member

    Mmmh? Doesn’t seem to be that issue. Microsoft is talking about older drivers whereas we have the problem with the latest Nvidia drivers. Since other manufacturers obviously don’t have this issue, I suppose Razer itself is still in the game to solve this.
     
  18. Gauner123

    Gauner123 New Member

    I received my Pro 17 a month ago and just found out about this driver mess. Shame on me I suppose.. that said, mine arrived with Win10 1909 (18363.959 if it helps anyone) installed, and I manually updated to the most recent game ready driver just fine. Though Geforce Experience wouldn't as noted in prior posts.

    I guess stay clear of 2004 until whatever issue it has is resolved.
     
  19. urbanbookJuneBud353

    urbanbookJuneBud353 New Member

    Yea i had this issue for a while now and Razer has no info on my case
     
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