Razer Blade Pro 2020 - XMP bricks my laptop | Razer Insider

Razer Blade Pro 2020 - XMP bricks my laptop

  • 7 August 2020
  • 9 replies
  • 14 views
R
I bought 32GB kit of Crucial Ballistix 3200 memory. Installed fine in bios 1.00 and was running at 2666 as expected without XMP. I knew I had to go to the 1.03 bios and lose undervolting in order to enable XMP so I did. After upgrading, everything booted up fine the first time with default bios settings. I then went into the bios to enable the 3200 xmp profile and the laptop just bricked. Booted up fan running and keyboard rainbowing, but never even got to the POST bios screen, so I couldn't change it back....bricked. Put the original memory back in, still bricked.

I pulled the CMOS battery to reset the bios to defaults and was able to recover. For now I left the original 16GB memory in and I'm back stable.

Anyone have anything similar happen? I chatted with support and they said I couldn't flash back to 1.00 unfortunately. Thinking about returning the 3200 Crucial memory and just going with 2933 memory
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9 Replies

Razer.Speedcr0ss
Userlevel 7
rjkrejci
I bought 32GB kit of Crucial Ballistix 3200 memory. Installed fine in bios 1.00 and was running at 2666 as expected without XMP. I knew I had to go to the 1.03 bios and lose undervolting in order to enable XMP so I did. After upgrading, everything booted up fine the first time with default bios settings. I then went into the bios to enable the 3200 xmp profile and the laptop just bricked. Booted up fan running and keyboard rainbowing, but never even got to the POST bios screen, so I couldn't change it back....bricked. Put the original memory back in, still bricked.

I pulled the CMOS battery to reset the bios to defaults and was able to recover. For now I left the original 16GB memory in and I'm back stable.

Anyone have anything similar happen? I chatted with support and they said I couldn't flash back to 1.00 unfortunately. Thinking about returning the 3200 Crucial memory and just going with 2933 memory


Hi there! Thanks for posting your laptop's concern here. I've seen that you're in contact with our Support Team. Feel free to send me a PM or visit our self-help option should you have other questions or concerns.
S
rjkrejci
I bought 32GB kit of Crucial Ballistix 3200 memory. Installed fine in bios 1.00 and was running at 2666 as expected without XMP. I knew I had to go to the 1.03 bios and lose undervolting in order to enable XMP so I did. After upgrading, everything booted up fine the first time with default bios settings. I then went into the bios to enable the 3200 xmp profile and the laptop just bricked. Booted up fan running and keyboard rainbowing, but never even got to the POST bios screen, so I couldn't change it back....bricked. Put the original memory back in, still bricked.

I pulled the CMOS battery to reset the bios to defaults and was able to recover. For now I left the original 16GB memory in and I'm back stable.

Anyone have anything similar happen? I chatted with support and they said I couldn't flash back to 1.00 unfortunately. Thinking about returning the 3200 Crucial memory and just going with 2933 memory


VERY good to know, thank you for saving me an inevitable migraine..
Curious what your going to upgrade to. I have the 2020 blade pro 17 with 16gb also, and am searching for the best 32gb/64gb upgrade as well. I dont game as much as I do intensive video editing though. I was just about to purchase that as a ram upgrade & also enable XMP then..I read your post! WOOFola!!! I cannot afford to potentially brick this new device! Now im going to wait until you hopefully report back..
R
I actually purchased the memory below and it worked great at full 3200MHz speed without XMP enabled on Bios 1.03. It's a lower voltage memory as well (1.2V vs 1.35V).
Kingston Technology HyperX Impact 32GB 3200MHz DDR4 CL20 SODIMM (Kit of 2) Memory HX432S20IBK2/32
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SOMNIOHM
VERY good to know, thank you for saving me an inevitable migraine..
Curious what your going to upgrade to. I have the 2020 blade pro 17 with 16gb also, and am searching for the best 32gb/64gb upgrade as well. I dont game as much as I do intensive video editing though. I was just about to purchase that as a ram upgrade & also enable XMP then..I read your post! WOOFola!!! I cannot afford to potentially brick this new device! Now im going to wait until you hopefully report back..


Wish I had been so lucky - my device bricked during an update too, and I found this thread (and a few others) - thankfully that was able to help get my 2019 base blade limping along using an external display, but my laptop's primary display is useless.

Based on the staff interactions here I mistakenly thought communicating the troubleshooting steps that I had taken would help their team find and resolve my problem.

I guess from their perspective it did, the first thing they did was void my warranty. Super awesome. :confused_:
Razer.Speedcr0ss
Userlevel 7
ssipster
Wish I had been so lucky - my device bricked during an update too, and I found this thread (and a few others) - thankfully that was able to help get my 2019 base blade limping along using an external display, but my laptop's primary display is useless.

Based on the staff interactions here I mistakenly thought communicating the troubleshooting steps that I had taken would help their team find and resolve my problem.

I guess from their perspective it did, the first thing they did was void my warranty. Super awesome. :confused_:


Hi there! Sorry to hear about your laptop's ongoing display issue. Please send me a PM together with your email address and case number so I can check its history. I'll wait for your follow-up.
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Razer.SpeedCr0ss
Hi there! Sorry to hear about your laptop's ongoing display issue. Please send me a PM together with your email address and case number so I can check its history. I'll wait for your follow-up.

Sure thing! Thanks for checking in about this. DM heading your way momentarily.
Razer.Speedcr0ss
Userlevel 7
ssipster
Sure thing! Thanks for checking in about this. DM heading your way momentarily.


Thanks! I've replied to your PM.
S
rjkrejci
I actually purchased the memory below and it worked great at full 3200MHz speed without XMP enabled on Bios 1.03. It's a lower voltage memory as well (1.2V vs 1.35V).
Kingston Technology HyperX Impact 32GB 3200MHz DDR4 CL20 SODIMM (Kit of 2) Memory HX432S20IBK2/32

Thanks for sharing this - that's super helpful information!

Also, @Razer.SpeedCr0ss you are my HERO thank you so much for following up on my support case - which was recently resolved. The only reason it even took so long was because I was slow to face my anxiety and go outside to the fedex store and ship it in for repair. 😳:eek_:

You're the best, seriously! Thank you. 🙂
Razer.Speedcr0ss
Userlevel 7
ssipster
Thanks for sharing this - that's super helpful information!

Also, @Razer.SpeedCr0ss you are my HERO thank you so much for following up on my support case - which was recently resolved. The only reason it even took so long was because I was slow to face my anxiety and go outside to the fedex store and ship it in for repair. 😳:eek_:

You're the best, seriously! Thank you. :)


You're welcome! That's reasonable. I would also take all the safety precautions during this pandemic. Anyway, don’t hesitate to send me a PM or visit our self-help options should you have other questions or concerns. I'll be locking this thread.
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