Hello everyone. This is an update on my Razer Blade Pro power and screen issue. I haven't contact with Razer Support Services sense I've been too busy lately and the issues I stated seemed minimal. Welp I guess I have waited too long.The power issue with my Razer Blade Pro has gone critical and the laptop will no longer turn on or boot.
I booted up my Razer Blade Pro this evening and then left the laptop idle for about 2 to 3 hours. When I returned to the laptop, the LED light on the front thin side of the laptop is fading white(laptop is in sleep state). To make up the laptop, I pressed one of the keyboard keys on the laptop. To my surprise, the laptop doesn't turn on and instead, the white fading LED light goes to a fading green light. After a few seconds of the fading green light, the LED light doesn't appear at all. I assumed the laptop had shut down, so tried pressing the power button. The laptop still doesn't turn on. After pressing on the power button a few times waiting about 5 seconds before each press, the laptop wasn't turning on and the LED light wasn't appearing either. I checked all of the laptop's power cords to see if any core was unplugged or loose. I unplugged and replugged the power cords from the laptop and the AC wall, unplugged all of my USB devices and connective devices from the laptop, ( Razer Kraken, Razer Atheris) and tried turning on the laptop by pressing the power button again. The laptop still doesn't turn on. I'm not sure what happened to the laptop but I'll be contacting Razer Customer Support in the morning of 9/30/2019.
I'll rest assure a few things. The laptop is always plugged into the wall and I usually don't use the battery on the laptop since the laptop doesn't leave my desk. I haven't dropped or dented the laptop or physically harmed the laptop in anyway shape or form. My conclusion is that I may have "overcharged" the laptop by having the laptop plugged in the wall for too long, even though I wouldn't think that this would be an issue.
In summary: After 10 months of use of the laptop, I've will have sent this laptop back 5 times for repairs. 4 times for the panel having either too much Back Light Bleed and/or Dead/Stuck pixels and now what I infer is a bad battery or power supply brick faulty or something else that involves turning the laptop on which is not working properly. I wasn't expecting this kind of quality control from a $5,000+ laptop.
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Userlevel 7
- I am the Lightbringer
- 4793 replies
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1 October 2019
I can only imagine how frustrating this is for you but there isn't much that I can do if the RBP no longer turns on. Allow me to start a repair ticket and try to speed things along. Please PM me the serial number of your RBP along with your email so I can do just that.
Hello Razer.Caziel. Thank you for replying to my forum page. I've been working with Razer Technical support for the last couple of days. The technical support has been very helpful on resolving some of the issues.
Great News though, Razer Support has helped me to turn the laptop back on by hard booting the laptop. After a couple of visits to Razer Live Chat, this is the end result. In order to have the Sleep mode work on this laptop without the laptop shutting down, in Windows Power and Sleep Settings, I have to set all the option modes to "Never". So now when I put the laptop into Sleep mode, the laptop stays in that mode until I need to use it again. Weirdly note though: In the Power and Sleep Settings on my Razer Blade Stealth, I can change the options to any time duration that I desire and the system will Sleep mode like normal, where the Blade Pro will shutdown. Not sure if this is a bug in Windows for my Razer Blade Pro.
I will be sending my Blade Pro to Razer Repair Center for them to repair or replace the display. There is a weird artifact line near the top of the screen that will not go away. I can provide pictures of the artifact if you are interested.
One last note: Is there a way for me to purchase the Razer spec stickers that were located on the top left of the display and top left of the laptop's chassis?
Great News though, Razer Support has helped me to turn the laptop back on by hard booting the laptop. After a couple of visits to Razer Live Chat, this is the end result. In order to have the Sleep mode work on this laptop without the laptop shutting down, in Windows Power and Sleep Settings, I have to set all the option modes to "Never". So now when I put the laptop into Sleep mode, the laptop stays in that mode until I need to use it again. Weirdly note though: In the Power and Sleep Settings on my Razer Blade Stealth, I can change the options to any time duration that I desire and the system will Sleep mode like normal, where the Blade Pro will shutdown. Not sure if this is a bug in Windows for my Razer Blade Pro.
I will be sending my Blade Pro to Razer Repair Center for them to repair or replace the display. There is a weird artifact line near the top of the screen that will not go away. I can provide pictures of the artifact if you are interested.
One last note: Is there a way for me to purchase the Razer spec stickers that were located on the top left of the display and top left of the laptop's chassis?
Userlevel 7
- I am the Lightbringer
- 4793 replies
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8 October 2019
I'm happy to hear that they were able to turn things around with you. As for the spec stickers, we don't really sell them. But we can put in a request to have the stickers transferred if there is a need to do so. No guarantees, of course.
Putting in a request for the spec stickers for my Razer Blade Pro would be amazing. I'm sending my Razer Blade Pro this Wednesday to the Razer Repair Center for a Screen repair. If you information in order to send the spec stickers to the laptop that will be in the Razer Repair Center, I'll provide the information that you might need. Thanks for all of your responses.
Userlevel 7
- I am the Lightbringer
- 4793 replies
-
8 October 2019
It's the least that I can do given your circumstances. Anyways, PM me your case number so I can put in the request.
Hello Razer.Caziel, I recently got an update that this thread was deleted form Razer Forums public view sense I revealed a Case Number. I'm not sure if you got my message with my Case number. If you had already put in the request for the stickers for my Blade Pro, it's much appreciated and thank you for putting in the request.
Userlevel 7
- I am the Lightbringer
- 4793 replies
-
11 October 2019
Premo_
Hello Razer.Caziel, I recently got an update that this thread was deleted form Razer Forums public view sense I revealed a Case Number. I'm not sure if you got my message with my Case number. If you had already put in the request for the stickers for my Blade Pro, it's much appreciated and thank you for putting in the request.
I did put in the request. But I still need you to send me a PM so I can document everything on my end :wink_:
Sorry for the newbie question, but what does the PM mean? Only thing I can think of is Product Model. Or does it mean Private message you.
Userlevel 7
- I am the Lightbringer
- 4793 replies
-
11 October 2019
Premo_
Sorry for the newbie question, but what does the PM mean? Only thing I can think of is Product Model. Or does it mean Private message you.
It would be the latter. Anyways, keep an eye out on your email. You should hear back from the team about the request we put in soon.
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