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Razer Blade screen randomsly goes black

Discussion in 'Razer Support' started by smartSalmonPink391, Jun 24, 2019.

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  1. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    I replied to your PM, let's continue there.
  2. Shalinea

    Shalinea New Member

    Hi, I have this problem as well but very occasionally. Usually I can correct it by closing and opening the laptop once but I just had to run through that twice today to keep the display active. This is after not having a black screen happen for a couple of weeks. If it goes black it is usually after logging in, the login screen displays and works before the screen goes black.

    I have a Razer Blade 15, i7-9750H, rtx2070 Max-Q, 240hz screen. Purchased June 4th.

    I will watch here for updates and can PM further info if needed.

    Last edited: Aug 12, 2019
  3. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    I appreciate your post. That's really odd. Does the issue happen after waking the laptop from sleep or hibernate mode? Please send me a PM together with your laptop's serial number, let's go from there.
  4. smartSalmonPink391

    smartSalmonPink391 New Member

    What I have to do is actually fresh clean install windows 10, then afterwards I only installed Intel DSA not the XTU yet as mentioned by the razer support team:

    Thank you for contacting Razer support and we apologize for the inconvenience this has caused you. The issue might be related to a CPU voltage that has an undervolt so we will adjust it.' Hence the XTU can try and adjust the offset.

    This is the way if you want to change the voltage, otherwise I would suggest to try doing the DSA first as its functions is to search updated drivers.
    1. Open Intel XTU.
    2. At the left hand side, you should be able to see "Advanced Tuning".
    3. Click on that and click "I agree". At the right hand side window, you should be able to see "Core".
    4. Look for "Core Voltage Offset" and make sure that it's set to 0.000 V.

    Intel XTU: https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-
    Intel DSA: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824

    When I chose the Nvidia file, I chose the DCH for the windows driver type instead of Standard.

    Then , I proceeded with windows update.

    So far, I didn't have any issues at all after just installing the Intel DSA and Nvidia.

    This is actually kind of annoying since it is a 4000 dollars laptop and causing all these ridiculous problems.

    Good luck.
  5. balis331

    balis331 New Member

    1. Razer gaming mouse is a popular option for game players.
    2. Choose your mouse type Wired or Wireless.
    3. Click Software & Drivers.
    4. Find the drivers for PC and click Download.
    5. When it's done, double-click the .exe driver file to install it on your PC.

    Last edited: Sep 20, 2019
  6. tjchua

    tjchua New Member

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