Razer Blade Stealth 13 (early 2020 model) screen issues

Discussion in 'Razer Support' started by jettwang90, Dec 27, 2020.

  1. jettwang90

    jettwang90 New Member

    Got the laptop pretty recently (less than a month) and I'm noticing that the screen would randomly flickers with horizontal lines of repeating Windows Taskbar (see screenshot attached).

    I tried to check the graphics card drivers and everything seems to be updated.

    Anyone else experiencing this? Does anyone know what the fix for this would be?
     

    Attached Files:

    pancholr and Juunjii like this.
  2. S3nNy

    S3nNy New Member

    I have the same issue. Its only occasionally and not all the time
     
  3. ntngrillo

    ntngrillo New Member

    I have the same issue. have you contact support? could somebody help us?
     

    Attached Files:

  4. S3nNy

    S3nNy New Member

    I believe I've fixed this issue recently.

    it seems to be an intel display driver issue and it can be fixed by updating the display drivers on, https://www.intel.com/content/www/us/en/support/detect.html
     
  5. llamashephered

    llamashephered New Member

  6. Return for warranty service
     
  7. SuperSynched

    SuperSynched New Member

    It happened to me jus a few minutes ago with exactly the same model. I bought this like 2 weeks ago. Hopefully this is a software issue..
     
  8. figrin1

    figrin1 Well-Known Member

    Just a warning that when I used Intel's display driver (through Intel's Driver & Support Assistant) rather than the one supplied via Windows update I lost the ability to adjust screen brightness.
     
  9. supermusa1

    supermusa1 New Member

    I have the same issue, sent in for warranty repair got a refurb laptop with the same problem
     
    samhicks8627 likes this.
  10. samhicks8627

    samhicks8627 New Member

    Same thing happened with mine. I sent my new computer back to Razer they sent me back a refurbished one and it still has the screen issue. I am pretty upset about the whole transaction.
     
  11. CeruleanVale

    CeruleanVale New Member

    I've been having this issue most of the time while working but this information really helps me. I just tried it and so far no issue at all. Must try. :)
     
  12. Smokethinkplace374

    Smokethinkplace374 New Member

    its something wrong with the computer that I bought recently you can seehere the sources from where I bought it these are valid but the issue is with my razer id please guide me about it.
     
  13. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey everyone! Thanks for creating this thread. Were you able to contact our Support Team by submitting a case? Also, have you tried updating your computer's graphics driver by using Intel's Driver & Support Assistant? If yes, did you have the same behavior as what figrin1 mentioned? Has anyone tried removing the graphics driver by using DDU (third-party app) in Windows safe mode, then restarted the computer and let the Windows updater recommend the display driver for your laptop? Feel free to send me a PM or visit our self-help options should you have other questions or concerns.
     
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