Dismiss Notice
Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

Razer Blade Stealth 13" i7-8550U screen issue

Discussion in 'Razer Support' started by Lemoussu, Apr 16, 2020.

Thread Status:
Not open for further replies.
  1. Lemoussu

    Lemoussu New Member

    Hi,
    My workstation is a Razer Blade Stealth 13" i7-8550U, bought on January 2018.
    It suddenly displays a glitched bar at the bottom of the screen, visible on the attached file. No liquid spilled, no fall involved.

    This issue seems not software related : when I plug the RBS to a Razer Core, there is no glitch on the external display.
    Also, the glitch is not related to the taskbar. I moved it to the top of the screen : it displays without issue and the glitch remains at the bottom of the screen.

    Finally, the glitch is always there, even at startup, and even at bios...

    This looks like hardware related. I tried to update the intel UHD Graphic drivers, but I already have the latest updates...

    Is this a known issue ? Is there something I can do to fix this ?

    Thanks for your help, I use this laptop to work, and it really would be a bummer if the only solution is to purchase a new unit...
     

    Attached Files:

  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Sorry to hear about your concern. Please send me a PM together with your laptop's serial number so
    I can check for its available updates.
     
  3. Eyu09

    Eyu09 New Member

    Have you been able to remedy this problem yet? I too have a RBS that recently started experiencing the same problem.
     
  4. Lemoussu

    Lemoussu New Member

    No... This is a hardware issue, and my only chance is to open it up to see what's going on.
    Or pay for the repair at razer, since my warranty is expired.
    And razer is not able to tell what's wrong and how much the repair would cost if I don't send back the computer. So... I won't do it to avoid any surprise (and because I need it to work...)

    Good luck to you :/
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >