Razer blade stealth 13 screen freezing/flickering

jasonwauchope · Jan 14, 2021

Hi,

I purchased a new blade 13 just before Christmas, and have had 2 issues with the display.

Once I opened zoom, and the screen went strange, and the bottom half was solid red. Restarted laptop, and it seemed ok since then until yesterday.

Yesterday, the laptop froze, so I had to restart. Once restarted, the display was flickering and I could see a ghost image of the windows that had previously been open when the screen crashed, and would not clear from the screen. With it constantly flickering.

Took a video -

Is this a driver problem, a screen problem, or a gpu problem?

I noticed another thread opened with similar problem, but no public feedback provided on a resolution.
Razer Insider | Forum - Razer blade stealth 13 screen freezing/flickering

Switched the laptop off, and turning it on today, it all appears to be normal again, although I am obviously concerned, as this a new laptop, and I want to know what the problem was, and if it was hardware do I need a replacement.

Thanks!

Razer.SpeedCr0ss · Jan 14, 2021

jasonwauchope said: ↑

Hi,

I purchased a new blade 13 just before Christmas, and have had 2 issues with the display.

Once I opened zoom, and the screen went strange, and the bottom half was solid red. Restarted laptop, and it seemed ok since then until yesterday.

Yesterday, the laptop froze, so I had to restart. Once restarted, the display was flickering and I could see a ghost image of the windows that had previously been open when the screen crashed, and would not clear from the screen. With it constantly flickering.

Took a video -

Is this a driver problem, a screen problem, or a gpu problem?

I noticed another thread opened with similar problem, but no public feedback provided on a resolution.
Razer Insider | Forum - Razer blade stealth 13 screen freezing/flickering

Switched the laptop off, and turning it on today, it all appears to be normal again, although I am obviously concerned, as this a new laptop, and I want to know what the problem was, and if it was hardware do I need a replacement.

Thanks!
Click to expand...

Hi there! Thanks for starting this thread. By the way, I replied to your PM. Let's continue our conversation there.

zeak_8 · Jan 20, 2021 at 4:04 PM

jasonwauchope said: ↑

Hi,

I purchased a new blade 13 just before Christmas, and have had 2 issues with the display.

Once I opened zoom, and the screen went strange, and the bottom half was solid red. Restarted laptop, and it seemed ok since then until yesterday.

Yesterday, the laptop froze, so I had to restart. Once restarted, the display was flickering and I could see a ghost image of the windows that had previously been open when the screen crashed, and would not clear from the screen. With it constantly flickering.

Took a video -

Is this a driver problem, a screen problem, or a gpu problem?

I noticed another thread opened with similar problem, but no public feedback provided on a resolution.
Razer Insider | Forum - Razer blade stealth 13 screen freezing/flickering

Switched the laptop off, and turning it on today, it all appears to be normal again, although I am obviously concerned, as this a new laptop, and I want to know what the problem was, and if it was hardware do I need a replacement.

Thanks!
Click to expand...

I am having the exact same issue, I need this solved ASAP. Haven’t seen any answers as to how to fix yet, just people saying they have the problem and getting roped into a PM with Razer support.

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Razer blade stealth 13 screen freezing/flickering

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