Razer blade stealth 13 screen freezing/flickering

Discussion in 'Razer Support' started by jasonwauchope, Jan 14, 2021.

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  1. jasonwauchope

    jasonwauchope New Member

    Hi,

    I purchased a new blade 13 just before Christmas, and have had 2 issues with the display.

    Once I opened zoom, and the screen went strange, and the bottom half was solid red. Restarted laptop, and it seemed ok since then until yesterday.

    Yesterday, the laptop froze, so I had to restart. Once restarted, the display was flickering and I could see a ghost image of the windows that had previously been open when the screen crashed, and would not clear from the screen. With it constantly flickering.

    Took a video -

    Is this a driver problem, a screen problem, or a gpu problem?

    I noticed another thread opened with similar problem, but no public feedback provided on a resolution.
    Razer Insider | Forum - Razer blade stealth 13 screen freezing/flickering

    Switched the laptop off, and turning it on today, it all appears to be normal again, although I am obviously concerned, as this a new laptop, and I want to know what the problem was, and if it was hardware do I need a replacement.

    Thanks!
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Thanks for starting this thread. By the way, I replied to your PM. Let's continue our conversation there.
     
  3. zeak_8

    zeak_8 New Member

    I am having the exact same issue, I need this solved ASAP. Haven’t seen any answers as to how to fix yet, just people saying they have the problem and getting roped into a PM with Razer support.
     
  4. GravityIsFalling

    GravityIsFalling New Member

    12th February, had this laptop for only 2 days and have encountered this twice now. I guess they'll reply to my PM (10,000th person to experience this i guess)
     
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I replied to your PM. Thanks!
     
  6. This is starting to happen to my Stealth brought Nov 2020. What is the fix for it?
     
  7. GravityIsFalling

    GravityIsFalling New Member

    For those who are still experiencing this, i recommend you download Intel's driver assisstant software to check whether the drivers for the laptop are out of date. That was the case for me, and upon installing an update which ended in the number .9463, i have not experienced my screen freeze once. Seems windows just doesn't recognise that the drivers installed previously were seriously outdated.
    EDIT: I meant .9168, probably shouldn't use numbers from the top of my head!
     
    Last edited: Feb 26, 2021
  8. Thanks so much for responding. I downloaded the intel assistant and my driver was out of date, lets hope this fixed the issue!!
     
    GravityIsFalling likes this.
  9. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for sharing!

    Hey everyone! Please check out what kieransiegfriedwalsh suggested. Should the issue persists, please send me a PM or submit case to our Support Team.
     
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