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Razer blade stealth 13 screen freezing/flickering

Discussion in 'Razer Support' started by jasonwauchope, Jan 14, 2021.

  1. jasonwauchope

    jasonwauchope New Member

    Hi,

    I purchased a new blade 13 just before Christmas, and have had 2 issues with the display.

    Once I opened zoom, and the screen went strange, and the bottom half was solid red. Restarted laptop, and it seemed ok since then until yesterday.

    Yesterday, the laptop froze, so I had to restart. Once restarted, the display was flickering and I could see a ghost image of the windows that had previously been open when the screen crashed, and would not clear from the screen. With it constantly flickering.

    Took a video -

    Is this a driver problem, a screen problem, or a gpu problem?

    I noticed another thread opened with similar problem, but no public feedback provided on a resolution.
    Razer Insider | Forum - Razer blade stealth 13 screen freezing/flickering

    Switched the laptop off, and turning it on today, it all appears to be normal again, although I am obviously concerned, as this a new laptop, and I want to know what the problem was, and if it was hardware do I need a replacement.

    Thanks!
     
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Thanks for starting this thread. By the way, I replied to your PM. Let's continue our conversation there.
     
  3. zeak_8

    zeak_8 New Member

    I am having the exact same issue, I need this solved ASAP. Haven’t seen any answers as to how to fix yet, just people saying they have the problem and getting roped into a PM with Razer support.
     
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