Razer Blade Stealth ( 2015 ) 12.5 touch screen missing ? | Razer Insider

Razer Blade Stealth ( 2015 ) 12.5 touch screen missing ?

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My Razer Blade Stealth - Touch Screen Not working
on device manager Appear on Usb tab - Unknown Usb Device ( Device Descriptor Request Failed )

- Newest Bios
- Intel Support up to date
- Windows 10 latest update

Any suggestion for my problem?

Thank You
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11 Replies

Razer.Speedcr0ss
Userlevel 7
danielyohanson
My Razer Blade Stealth - Touch Screen Not working
on device manager Appear on Usb tab - Unknown Usb Device ( Device Descriptor Request Failed )

- Newest Bios
- Intel Support up to date
- Windows 10 latest update

Any suggestion for my problem?

Thank You


Is this the original operating system that the unit came with it? If not, I suggest reverting the laptop's operating system to its factory state as there's a possibility that the driver allocation for your touch screen was corrupted during the software upgrade. If you don't have a copy, you can try clicking this link and selecting the Get System Recovery Image under the online service & resources section.

*Moving this thread to our systems boards.
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Already Restore from Recovery Image but still not working.

any other suggestion ?

thank you
Razer.Speedcr0ss
Userlevel 7
danielyohanson
Already Restore from Recovery Image but still not working.

any other suggestion ?

thank you


Are you using the laptop's original SSD? Also, please check out the suggested steps from this article: https://mysupport.razer.com/app/answers/detail/a_id/1784/.
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im using original SSD.

i already follow steps from that article , i can not find on device manager like that

i upload my screenshot of my device manage on windows 10

Thank you for your help
2 Attachments
FiszPL
Rank
Userlevel 7
Badge +1
Can you check the properties of the Unknown USB device? Then go to details tab, select Hardware Ids from list, and paste VID_PID of the device.
Also you can try to remove this faulty device (right click -> Uninstall, if there will be checkbox to uninstall driver, check it also). Restart PC then check device manager what appeared.
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yes i can check the properties of the unknown usb device
but still no idea what to do ..
on detail - hardware id just "USB\\DEVICE_DESCRIPTOR_FAILURE'

about uninstall driver - then scan new hardware again
- unknown usb device appear again like before

Device USB\\VID_0000&PID_0002\\5&7a3b51&1&9 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\\VID_090C&PID_1000\\04HR000000000619
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Location Path:
Migration Rank: 0xF000FFFFFFFFF132
Present: false
Status: 0xC0000719


btw thank you for the reply : )
1 Attachment
B
I have the early 2019 model but both are basically experiments in a razer chassis. Half the stuff breaks (Mine has wack hinges, and came back with a stuffed trackpad after getting repaired for being defective). I recommend getting a replacement screen echatspin as that should fix it.
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thank you for reply @BrusterThemand
Razer.Speedcr0ss
Userlevel 7
BrusterThemand
I have the early 2019 model but both are basically experiments in a razer chassis. Half the stuff breaks (Mine has wack hinges, and came back with a stuffed trackpad after getting repaired for being defective). I recommend getting a replacement screen as that should fix it.


I appreciate the recommendation!

Hey danielyohanso! If you need further assistance, please send me a PM, including your laptop's serial number so I can check if it's eligible for an out-of-warranty repair. Thanks for your cooperation.
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Razer.Speedcr0ss
I appreciate the recommendation!

Hey danielyohanso! If you need further assistance, please send me a PM, including your laptop's serial number so I can check if it's eligible for an out-of-warranty repair. Thanks for your cooperation.


thank you for your help @Razer.Speedcr0ss
Razer.Speedcr0ss
Userlevel 7
danielyohanson
thank you for your help @Razer.Speedcr0ss


You're welcome! Just send me a ping so I can check your laptop's info and eligibility to undergo the repair. Cheers.
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